Elizabeth Gurrola
Parker,CO
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Waitress
Casa MAriachi
05.2014 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Casa Mariachi
04.2014 - 05.2020
Hostess
Casa Mariachi
04.2014 - 04.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
BUSSER
Casa Mariachi
01.2014 - 04.2014
- Cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Bussines Administration -
ITESM
Zacatecas, Mexico12.2011
Skills
- Guest Satisfaction
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Excellent Customer Service
- Warm and Friendly
- Multitasking
Timeline
Waitress
Casa MAriachi
05.2014 - Current
Bartender
Casa Mariachi
04.2014 - 05.2020
Hostess
Casa Mariachi
04.2014 - 04.2015
BUSSER
Casa Mariachi
01.2014 - 04.2014
Bussines Administration -
ITESM
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