Elizabeth Gutierrez
Los Angeles,CA
Summary
A highly organized and detail-oriented administrative professional with experience in document preparation, verification, and legal compliance within a corporate environment. I obtain strong communication skills, attention to detail, and proven ability to streamline office operations. I provide a thorough understanding of document management, legal procedures, and customer service, essential for ensuring accuracy and professionalism. With a commitment to providing exceptional service and maintaining integrity, I am prepared and ready to leverage my skills and experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barista Supervisor
STARBUCKS COFFEE COMPANY
Los Angeles, CA, US
08.2023 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring positive guest experiences and repeat business.
- Built strong rapport with customers by actively listening and resolving concerns efficiently and professionally.
- Supported new team members through hands-on training and mentorship.
- Collaborated with senior management.
- Delivered one-on-one coaching sessions.
Hostess Server
JOEY DTLA
Los Angeles, CA, US
01.2021 - 08.2023
- Manage party sizes, reservations, and wait lists, accurately quoting wait times to maintain smooth flow.
- Resolve guest complaints with urgency, calmness, and good judgement.
- Perform opening, side work, and closing duties: stock, clean, and organize the host stand.
- Follow all food and alcohol safety procedures per California law.
- Ensured dining areas exceeded local health and safety codes.
Secretary Receptionist
CLOTHESMINDS
Los Angeles, CA, US
02.2017 - 01.2021
- Provided comprehensive administrative support to a team of executives and managers, maintaining a high level of efficiency in day-to-day operations.
- Managed and organized critical documents, ensuring accurate filing, retrieval, and compliance with company policies.
- Communicated with clients, vendors, and stakeholders to schedule meetings, resolve inquiries, and maintain positive professional relationships.
- Maintained a detailed filing system, both digital and physical, that adhered to industry standards for organization and accessibility.
- Coordinated communication between departments to facilitate project alignment and execution.
Retail Merchandiser
SOUTH CENTRAL HILLS
Los Angeles, CA, US
03.2013 - 08.2017
- Assisted in product placement with A-List celebrities, actors, artists, and athletes.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Processed payments using the POS system and handled petty cash.
- Analyzed consumer trends to optimize product placement and enhance sales performance.
- Collaborated with vendors to ensure timely delivery of merchandise and maintain inventory levels.
- Developed and executed visual merchandising strategies to create engaging product displays.
- Implemented seasonal promotions, increasing foot traffic and boosting overall store performance.
- Organized and maintained displays to achieve clean and appealing product layouts.
Education
High School -
San Jacinto High School
San Jacinto, CA, USSome college (No degree) - Fire Science
San Antonio College
Walnut, CA, USSkills
- Multi-tasking in fast-paced environments
- Complex-Problem Solving
- Event planning and execution
- Cash handling and POS system proficiency
- Strong communication and interpersonal skills
- Vendor and supply chain management
- Telephone skills
- Data entry
- Time management
- Customer and client relations
Certification
- First Aid/CPR and AED Certification American Heart Association 2024
- EMT - Certified Emergency Medical Technician
Languages
Bilingual in Spanish
Professional Working Proficiency: Can comfortably engage in most work-related conversation, understand and produce written materials.
Timeline
Barista Supervisor
STARBUCKS COFFEE COMPANY
08.2023 - Current
Hostess Server
JOEY DTLA
01.2021 - 08.2023
Secretary Receptionist
CLOTHESMINDS
02.2017 - 01.2021
Retail Merchandiser
SOUTH CENTRAL HILLS
03.2013 - 08.2017
High School -
San Jacinto High School
Some college (No degree) - Fire Science
San Antonio College