Elizabeth Guyton
Front Desk Customer Service
Galveston,TX
Summary
Resourceful Front Desk Customer Service Representative known for high productivity and efficient task completion. Specialize in customer relationship management, problem-solving, and communication. Excel in multitasking, time management, and empathy, ensuring exceptional service and support to clients.
Overview
1
1
year of professional experience
Work History
Front Desk Customer Service Representative
Wingate by Wyndham Hotel
Galveston, Texas
04.2024 - Current
- Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
- Responded to customer queries in person, over the phone, or via email in a timely manner.
- Assisted customers with check-in and check-out process, answered questions about hotel services and amenities.
- Provided accurate information regarding availability of rooms for guests.
- Processed guest payments utilizing point of sale systems accurately and efficiently.
- Managed reservations by inputting data into computerized system correctly.
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
- Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
- Performed daily audits of front desk activities including cash drawer balances, room status reports and other operational tasks.
- Reviewed daily arrivals list to ensure that all preregistered guests were accounted for properly.
- Coordinated with housekeeping staff regarding room cleaning schedules and occupancy levels.
- Provided concierge services such as restaurant recommendations or ticket bookings for local attractions.
Education
Bachelor of Science - Psychology Minor in Behavioral Science
12-1994
Skills
- Strong interpersonal skills
- Administrative support
- Payment processing
- Refunds processing
- Complaint resolution
- Relationship building
- Customer service excellence
Timeline
Front Desk Customer Service Representative - Wingate by Wyndham Hotel
04.2024 - Current
University of Houston - Bachelor of Science, Psychology Minor in Behavioral Science
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