Elizabeth Eccleston

• Online sales of cellular phone accessories.
• Negotiated contracts with clients for products or services rendered by the company.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.

Initiated client interactions and resolved inquiries swiftly.

• Skilled at working independently and collaboratively in a team environment.
• Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
• Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.
• Worked remotely in in home office.
• Contracted 3 month position

• Work with Drivers, customers & management to create the most effective pickup & delivery routes/schedules
• Review documents, verify signatures, verify CAT scale weights justifies load weight to adhere to DOT requirements, Re-rate initial Quote based off load weight, Advise customer of final load price, collect payment
• Record and maintain files and customer requests, work or services performed, charges, expenses, inventory, or other dispatch related information.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Confer with customers or supervising personnel to address questions, problems or requests for service or equipment
• Coordinate equipment repair and delivery through third party companies and customers
• Create Invoices for repairs and equipment part replacements
• Answer Phones and direct calls accordingly, great customers, and maintain the front office.

• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Compiled data from various sources into organized reports for review by management team.
• Updated contact lists regularly when changes occur in employee status or contact information.

• Answered incoming calls at a high volume to assist customers with troubleshooting, bill inquiries, or device replacements
• Provided efficient and quick customer service utilizing problem-solving skills.