Elizabeth Hansen
Magna,UT
Summary
Results-driven Membership Rewards Specialist with a strong focus on customer service and issue resolution. Achieved over 100% in customer satisfaction metrics while mentoring new employees and fostering collaborative project management.
Overview
18
18
years of professional experience
Work History
Membership Rewards Specialist
American Express
Virtual But Located Near SLC, UT
05.2012 - Current
- Mentored new AMEX employees on at least 20 occasions members, fostering professional growth and knowledge sharing.
- Enhanced customer satisfaction with timely and accurate issue resolution, achieving over 100% in metrics.
- Collaborated with cross-functional teams to achieve cross department education on different projects.
Floor Controller
Convergys
Utah
05.2008 - 05.2012
- Served as liaison for managers and agents, ensuring alignment on objectives and expectations.
- Oversaw schedule adherence and PTO management, providing timely updates for a team of over 100 agents.
- Engaged with international teams on a weekly basis to synchronize values and communicate updates on evolving policies and procedures.
Education
Associate of Science - General Studies
Truckee Meadows Community College, SLCC
Reno, NVSkills
- Customer service expertise
- Skilled in analytical problem solving
- Collaborative project management
- Quality management
- Have taken on many extra rolls like Compliance Captain and GBI Liason
Timeline
Membership Rewards Specialist
American Express
05.2012 - Current
Floor Controller
Convergys
05.2008 - 05.2012
Associate of Science - General Studies
Truckee Meadows Community College, SLCC