Elizabeth Hansen
Magna,UT
Summary
Results-driven Membership Rewards Specialist with a strong focus on customer service and issue resolution. Achieved over 100% in customer satisfaction metrics while mentoring new employees and fostering collaborative project management.
Overview
18
18
years of professional experience
Work History
Membership Rewards Specialist
American Express
05.2012 - Current
- Mentored new AMEX employees on at least 20 occasions members, fostering professional growth and knowledge sharing.
- Enhanced customer satisfaction with timely and accurate issue resolution, achieving over 100% in metrics.
- Collaborated with cross-functional teams to achieve cross department education on different projects.
Floor Controller
Convergys
05.2008 - 05.2012
- Served as liaison for managers and agents, ensuring alignment on objectives and expectations.
- Oversaw schedule adherence and PTO management, providing timely updates for a team of over 100 agents.
- Engaged with international teams on a weekly basis to synchronize values and communicate updates on evolving policies and procedures.
Education
Associate of Science - General Studies
Truckee Meadows Community College, SLCC
Reno, NVSkills
- Customer service expertise
- Skilled in analytical problem solving
- Collaborative project management
- Quality management
- Have taken on many extra rolls like Compliance Captain and GBI Liason
Timeline
Membership Rewards Specialist
American Express
05.2012 - Current
Floor Controller
Convergys
05.2008 - 05.2012
Associate of Science - General Studies
Truckee Meadows Community College, SLCC