Maira Sanon
Membership Specialist
Downtown Orlando,FL
Summary
Knowledgeable Membership Coordinator offering three years of expertise handling a multitude of daily issues with exceptional poise. A bilingual individual known for collaborating with highly successful teams and embracing methods and approaches that drive business opportunities. Promoting exemplary skills in scheduling, engaging new and existing members and building lasting relationships.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Membership Rewards/ Card Specialist
American Express TRS
Remote, FL
09.2021 - Current
- Research and resolve over 500 customer inquiries per month, with a 95% satisfaction rating.
- Document actions taken to resolve customer inquiries, resulting in a decrease of call volume by 10%
- Adhere to bank and card industry regulations while providing provisional credits to valid disputes, preventing any legal issues.
- Apply knowledge of regulations and practices in resolving disputes, ensuring customer satisfaction.
- Maintain membership database, ensuring that all information was current and accurate.
Purchasing & Billing Coordinator
Quantum Storage Systems
Miami Gardens, FL
12.2020 - 09.2021
- Computed and created 30 purchase orders and up to 7 bills of lading daily to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Liaised with 5 key warehouse managers to expedite orders and issued credit returns or replacement for damaged orders when necessary
- Audited invoices for pricing discrepancies and billed appropriate parties accordingly
Elections Support Specialist
Miami Dade County Elections
Doral, FL
06.2020 - 11.2020
- Handled an average of 70 inbound calls during peak election seasons and updated voter information while maintaining accuracy and integrity of the Statewide Voter Registration System
- Performed highly responsible administrative duties in the performance of conducting and administering County-wide elections
- Managed election supply inventory and distributed election supplies to polling locations
- Researched and responded to questions and requests regarding election laws and procedures
- Analyzed, investigated, and verified accuracy of voter registration information
Recreational Specialist
Miami Dade County Parks, Recreation & Open Spaces
North Miami Beach, FL
08.2019 - 06.2020
- Educated potential customers on available services, resulting in a 10% increase in banquet hall reservations.
- Successfully coordinated after-school programs and summer camps for up to 50 elementary students, leading to program renewal by sponsors.
- Submitted monthly reports to programs sponsors detailing students' attendance, expenditures, and injuries and/or building damages if applicable to foster program renewal
- Assisted with the coordination of recreational activities for up to 150 people, including setting up rooms and enforcing safety regulations.
- Scheduled events in recreation facilities and monitored facility conditions.
Cruise Pier Agent
SMS International Shore Operations US Inc
Miami, FL
04.2019 - 03.2020
- Answered guest questions pertaining to boarding, sailing, and general information in an accurate and pleasant manner.
- Collaborated with a team of 25 to 30 staff members to coordinate the disembarkation/embarkation process for up to 4,000 passengers per day, ensuring a smooth and timely process.
- Greeted and assisted up to 1,500 guests per day in a friendly and professional manner.
- Checked-in guests by verifying travel documents and inputting data into the registration system.
- Networked with ship personnel, pier security staff, and terminal staff to ensure luggage is loaded onto the appropriate vehicle
Clerical/ Teaching Assistant
Barry University
Miami Shores, FL
10.2016 - 05.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Communicated with students to answer questions, disseminate or explain information, and address complaints
- Computed and proofread data and other information, such as grade reports and exam scorings
- Uploaded syllabi unto students' portal, managed test dates and sent reminders
Education
Bachelor of Science - Economics
Florida International University
Miami, FL 08.2019 - Current
Skills
Relationship building
Timeline
Membership Rewards/ Card Specialist
American Express TRS
09.2021 - Current
Purchasing & Billing Coordinator
Quantum Storage Systems
12.2020 - 09.2021
Elections Support Specialist
Miami Dade County Elections
06.2020 - 11.2020
Bachelor of Science - Economics
Florida International University
08.2019 - Current
Recreational Specialist
Miami Dade County Parks, Recreation & Open Spaces
08.2019 - 06.2020
Cruise Pier Agent
SMS International Shore Operations US Inc
04.2019 - 03.2020
Clerical/ Teaching Assistant
Barry University
10.2016 - 05.2018
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