Elizabeth Harbin
Tulsa,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Phlebotomy Specialist
American Red Cross Blood Donation Center
2023.10 - Current
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
- Performed venipunctures, finger sticks.
- Verified patients' identification for proper sample collection.
Customer Service Representative
Water Liquor Store
Tulsa , OK
2021.05 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Dispatcher
You Need We Deliver
Tulsa , OK
2022.06 - 2023.08
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in supply chain process.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Scheduled and organized delivery routes.
- Negotiated contracts with carriers to secure most cost-effective transportation solutions for customers'' needs.
Private Caregiver
Peace At Home Caregivers
Tulsa , OK
2019.02 - 2022.05
- Identified needs and coordinated plans for travel and out-of-town functions.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Administered medication as directed by physician.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
Education
No Degree - Business Administration
Tulsa Technology Center
Broken Arrow, OK07.2006
Home Health Aide Long Term Care
Wings Health Academy
Tulsa, Oklahoma09.2000
Skills
- Medical Records Review
- Finger Stick Method
- Team building
- Interpersonal Skills
- Problem-Solving
- Decision-Making
- Reliability
Timeline
Phlebotomy Specialist
American Red Cross Blood Donation Center
2023.10 - Current
Dispatcher
You Need We Deliver
2022.06 - 2023.08
Customer Service Representative
Water Liquor Store
2021.05 - Current
Private Caregiver
Peace At Home Caregivers
2019.02 - 2022.05
No Degree - Business Administration
Tulsa Technology Center
Home Health Aide Long Term Care
Wings Health Academy
Similar Profiles
Jeanette RodriguezJeanette Rodriguez
Specialist 1 at American Red Cross Blood Donation CenterSpecialist 1 at American Red Cross Blood Donation Center
Onetosan AldoreOnetosan Aldore
Apheresis Technician/Health Science Specialist at American Red Cross Blood Donation CenterApheresis Technician/Health Science Specialist at American Red Cross Blood Donation Center
Sheila StammSheila Stamm
Customer Service, Blood Donations at American Red Cross Blood Donation CenterCustomer Service, Blood Donations at American Red Cross Blood Donation Center