Elizabeth Harbin
Tulsa,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Phlebotomy Specialist
American Red Cross Blood Donation Center
10.2023 - Current
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
- Performed venipunctures, finger sticks.
- Verified patients' identification for proper sample collection.
Customer Service Representative
Water Liquor Store
Tulsa, OK
05.2021 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Dispatcher
You Need We Deliver
Tulsa, OK
06.2022 - 08.2023
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in supply chain process.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Scheduled and organized delivery routes.
- Negotiated contracts with carriers to secure most cost-effective transportation solutions for customers'' needs.
Private Caregiver
Peace At Home Caregivers
Tulsa, OK
02.2019 - 05.2022
- Identified needs and coordinated plans for travel and out-of-town functions.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Administered medication as directed by physician.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
Education
No Degree - Business Administration
Tulsa Technology Center
Broken Arrow, OK07.2006
Home Health Aide Long Term Care
Wings Health Academy
Tulsa, Oklahoma09.2000
Skills
- Medical Records Review
- Finger Stick Method
- Team building
- Interpersonal Skills
- Problem-Solving
- Decision-Making
- Reliability
Timeline
Phlebotomy Specialist
American Red Cross Blood Donation Center
10.2023 - Current
Dispatcher
You Need We Deliver
06.2022 - 08.2023
Customer Service Representative
Water Liquor Store
05.2021 - Current
Private Caregiver
Peace At Home Caregivers
02.2019 - 05.2022
No Degree - Business Administration
Tulsa Technology Center
Home Health Aide Long Term Care
Wings Health Academy
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