Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Elizabeth Hargrove

Intercession City,USA

Summary

Detail-oriented professional recognized for exceptional organizational skills and innovative problem-solving abilities. Possesses a solid background in customer service and cash handling, excelling in structured environments that promote collaboration and support. A strong passion for making a positive impact drives a commitment to continuous professional growth and development. Eager to leverage expertise to contribute effectively to team success and enhance overall operational efficiency.

Overview

6
6
years of professional experience

Work History

Sales Associate

Pet Supermarket
12.2024 - 03.2025
  • Temporary part time sales associate brought on to help as the __ location was closing its doors.
  • Animal care - including feeding, cleaning enclosures, providing enrichment and monitoring health and safety.
  • Contribute to a positive work environment and proactively help team members with tasks in an effort to ease stress during the transitional period.
  • Ensuring a positive customer experience focused on building brand loyalty to encourage shoppers to attend our other nearby locations as this location closed.
  • Assisted shoppers with setting up subscription services for recurring needs and showcasing the website and online shopping availability to further limit the impact of losing a long-standing location.
  • Educate potential pet parents about the needs and temperament of our animals, providing information and product recommendations to help ensure an easy transition and prolonged health and happiness.
  • Stocking shipments, including live animals, toys, food, medicine and other pet needs in a timely manner and with extreme care – making sure to abide by FIFO to ensure freshness and reduce damages.
  • Organizing, stocking, cleaning, maintaining and eventually breaking down of displays – including floor stands, shelving, animal habitats and store use fish tanks.

Quick service Representative - Trainer

Universal Studios
08.2023 - 12.2024
  • Take and fill Food & Beverage orders requested by guests.
  • Basic preparation and/or cooking of food for various Food & Beverage venues (i.e. operating fryers).
  • Provide friendly and courteous assistance to guests while answering questions and giving directions within the park.
  • Clean the dining areas in an efficient and timely manner. Cleans floors, tables, empties garbage cans, and maintains stock.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Operating register and POS systems, accurate cash handling.
  • Recently made a Trainer at my location, coaching peers and introducing new employees to the work culture and making sure they are up to date on all information regarding food safety and operating procedures.
  • Ensuring stock is rotated and all product is fresh and of excellent quality.
  • Keeping record of expired products, recording and disposing of them appropriately.
  • Ensuring produce is stored correctly and kept at temperatures and in conditions consistent with food safety standards.
  • Making sure the location is open on time and stations are stocked and ready for service.

MSR - Member Service Representative

Fairwinds Credit Union
12.2022 - 06.2023
  • Enhanced member relationships by providing excellent, friendly and professional service during each interaction.
  • Handled all cash transactions in a timely manner with extreme accuracy.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Updated accounts with up-to-date information and processed customer payments.
  • Served large numbers of customers during high volume shifts and remained composed and professional in stressful situations.
  • Stayed up to date on current promotions, rates and policies to help provide excellent and knowledgeable service.
  • Worked as a team to make sure workloads were delegated effectively and proactively assisting others where able.
  • Assisted with paperwork, scanning, uploading and organizing files while checking them for completion and accuracy.
  • Reviewed member accounts to identify needs and help maximize potential benefits.

Member Experience Representative - Senior Teller

Kalsee Credit Union
12.2020 - 10.2022
  • Promoted a high level of member satisfaction through genuine, enthusiastic and friendly interactions.
  • Knowledgeable on all current promotions and products.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Actively listened to fully understand and answer Members' questions/concerns and offer appropriate solutions.
  • Proactively identified needs to make appropriate and qualified referrals focusing on benefiting members at every state of their financial journey.
  • Accurately processed cash transactions, payments, transfers and documents.
  • Reviewed all activities for compliance with established policies, procedures and regulations.
  • Performed miscellaneous duties such as end of day activities, ordering cash, balancing vault, filing, ordering supplies, clearing workstations.
  • Assisted with the settling, filling, and auditing of ATM/ITM machines and troubleshooting minor issues.
  • Recorded data and managed branch reports; error logs, team member observations, accountability, members served, referral tracking.
  • Helped to train new employees, introducing them to the culture, rules, and procedures of the credit union while mentoring them through their first few months on the line – being a career long support for their development.

Assistant Manager

Dollar General Market
08.2020 - 12.2020
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in closing and opening procedures by setting up office space, computers, registers, and the balancing and maintaining of vault cash through cash orders and deposits.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by completing audits and keeping track of merchandise.
  • Accurately monitoring transactions and deposits to eliminate discrepancies.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Collaborated closely with management team to maintain day-to-day operations and smoothly deploy new initiatives and strategies.

Lead Sales Associate

Dollar General Market
06.2019 - 08.2020
  • Accurately processed payments and returns.
  • Maintained store stock and ensured proper item rotation.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Led sales team to consistently deliver excellent customer service and product knowledge, generating maximum sales potential.
  • Minimized shortages by adopting proper loss prevention procedures.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Maintained awareness of advertised items to accurately recite current pricing and promotions.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Completed Cross-training on different positions to best support team during peak periods.

Education

Development Course - TMA

The Member Advantage
09.2021

Some College (No Degree) - General Studies

Lake Michigan College
Benton Harbor, MI
01.2018

High School Diploma - undefined

Gull Lake High School
Richland, MI
06.2017

Skills

  • Excellent communication skills
  • Reliable
  • Goal Oriented
  • Task driven
  • Organized
  • Positive Attitude
  • Creative Problem Solving
  • Quality focused
  • Familiar with Microsoft office, excel and power point
  • Self-Motivated
  • Food handling/Food service
  • Customer service and Support
  • Sales/ cross selling
  • Cash handling

Timeline

Sales Associate

Pet Supermarket
12.2024 - 03.2025

Quick service Representative - Trainer

Universal Studios
08.2023 - 12.2024

MSR - Member Service Representative

Fairwinds Credit Union
12.2022 - 06.2023

Member Experience Representative - Senior Teller

Kalsee Credit Union
12.2020 - 10.2022

Assistant Manager

Dollar General Market
08.2020 - 12.2020

Lead Sales Associate

Dollar General Market
06.2019 - 08.2020

Some College (No Degree) - General Studies

Lake Michigan College

High School Diploma - undefined

Gull Lake High School

Development Course - TMA

The Member Advantage

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Elizabeth Hargrove