ELIZABETH HARRIS
Carrollton,TX
Summary
Dedicated and self-motivated Customer Service Professional and Operations Manager with 10+ years of experience providing key leadership and direction in client engagement, data management, and complex administrative support. Proven record of collaborating with internal departments and teams to streamline operations and ensure high levels of client satisfaction. Adept at consolidating information sources to create accurate and detailed reports. Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Independent Realtor
Dallas-Fort Worth Area
03.2020 - 01.2024
- Generate a stable client base by using prospecting skills such as web-based marketing, print marketing, and personal referrals
- Perform statistical analysis and modeling for marketing and business development efforts such as market segmentation, key competitors, technology, trends, and challenges
- Closed 17 transactions (2020) and 19 transactions (2021) by analyzing business developments and monitoring market trends to develop and implement enhanced forecasting and planning procedures
- Navigate several computer applications, databases, and MLS listings to provide accurate and up to date information for clients
- Coordinate the preparation, execution, and closing of lease/sales agreements and other documents for 4+ clients simultaneously
- Analyze housing market trends within a geographical area and offered suitable potential properties to buyers
- Facilitate negotiations between buyers and sellers, keeping the client's best interests in mind
- Establish effective lines of communication between agents and clients, notifying parties of contract progress and timelines.
Trainer & Food Runner
Favor
Dallas, TX
09.2016 - 03.2020
- Addressed and resolved issues requiring immediate attention, resolving all requests, issues, or concerns personally, efficiently, and to the complete satisfaction of the customers
- Cultivated relationships with customers to create a broad client base of repeat customers, consistently earning 5-star reviews
- Maintained knowledge of local traffic routes and weather reports to be best-prepare for deliveries or passenger rides
- Consistently went above and beyond for customers, separating hot and cold food items to maintain consistent temperature and ensure any needed condiments were included in the bag
- Managed detailed records of mileage, fuel, and maintenance expenses for budgeting and tax reporting.
Lead Stylist
Hair Club for Men & Women
09.1999 - 08.2016
- Oversaw 11 other stylists, ensuring quality and customer services standards were met in all client interactions; directed interviewing and training for newly hired stylists
- Engaged clients by greeting them and offering assistance with products and services, and providing recommendations; evaluated customer needs and recommended treatments to achieve desired results, while maintaining hair health
- Increased client base through enhanced focus on staff service, consistently receiving 5-star reviews on customer surveys
- Promoted a positive atmosphere, going above and beyond to ensure all clients received exceptional styles and treatment
- Increased client satisfaction by utilizing active listening, empathy, and compassion to build rapport with clients
- Adhered to high-quality standards for cleanliness and sanitation; conducted health, safety, and sanitation process evaluations to identify and immediately remedy any violations.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06-1995
Skills
- Planning & Organization
- Adaptable & Flexible
- Process Improvement
- Schedule Management
- Strategic Planning
- Quality Assurance
- Time Management
- Team Leadership
- Data Entry & Analysis
- Interpersonal Communication
- Computer Proficiency
- Client Focused
- Microsoft Office Suite (Word, Excel, Outlook)
- Windows
- CRM Software
- Web-Based Applications
- Social Media Management
Education Licensure
- Texas Real Estate License, 0735732, Champions Real Estate School, Plano, TX
- Texas Cosmetology License, 1739144, Illinois Institute of Cosmetology, Palos Hills, IL
- High School Diploma, Bolingbrook High School, Bolingbrook, IL
Timeline
Real Estate Agent
Independent Realtor
03.2020 - 01.2024
Trainer & Food Runner
Favor
09.2016 - 03.2020
Lead Stylist
Hair Club for Men & Women
09.1999 - 08.2016
High School Diploma -
Bolingbrook High School
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