Savannah Racquet
Hayes ,VA
Summary
Driven and energetic Real estate agent 9 years experience in real estate. Skilled at building productive working relationships with agents, lenders, appraisers, title companies, surveyors and attorneys to facilitate sales and satisfy clients.
Overview
20
20
years of professional experience
Work History
Real Estate Agent
Fathom Realty
Newport News, VA
01.2019 - Current
- Managed real estate transactions from initiation to closing.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Planned and coordinated open house events to move properties.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers.
- Called or emailed lapsed clients to inquire about continuing needs.
Operations Manager
Big Deano Inc
York, VA
04.2018 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Contributed to proposal and contract development, negotiations and meetings.
Bartender
Schlesingers Steak House
Newport News, VA
10.2016 - 06.2019
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
Manager
Big Deano Inc
Hayes , VA
01.2016 - 01.2018
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
Bachelor of Science - Biology
Syracuse University
Syracuse, NY05.2031
Associate of Applied Science - Nursing
Mohawk Valley Community College
Utica, NY05.2005
Skills
- Strong customer service and relationship building skills
- Excellent organization and planning skills
- Passionate about travel and the know the industry well
- Client management
- Negotiations expert
- Tech-savvy
- Honest and ethical
- Customer retention
- Schedule management
- Financial administration
- Digital marketing
Additional Information
- Strong customer service and relationship building skills.
- Excellent organization and planning skills
- Passionate about travel and the know the industry well
Timeline
Real Estate Agent
Fathom Realty
01.2019 - Current
Operations Manager
Big Deano Inc
04.2018 - Current
Bartender
Schlesingers Steak House
10.2016 - 06.2019
Manager
Big Deano Inc
01.2016 - 01.2018
Bachelor of Science - Biology
Syracuse University
Associate of Applied Science - Nursing
Mohawk Valley Community College