Elizabeth Hart
Field Sales Representative
Eaton,CO
Summary
Highly motivated Service Manager with more than ten years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with a proven history of effectively collaborating across all organizational levels.
Overview
17
17
years of professional experience
Work History
Service Manager
Wickham Tractor Company
01.2023 - Current
- Managed team of 10+ employees, overseeing hiring, training, and professional growth of employees
- Coordinated with other departments to maintain, streamlined, and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
Service Manager
Polar Service Center
05.2012 - 01.2023
- Managed team of 10+ employees, overseeing hiring, training, and professional growth of employees
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environments
- Used coordination and planning skills to achieve results according to schedule.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained friendly and professional customer interactions.
- Maintained payroll information by calculating, collecting, and entering data.
Senior Accounting Clerk
McNeilus Truck And Manufacturing
10.2006 - 05.2012
- Completed paperwork, recognized discrepancies, and promptly addressed for resolution
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volumes of monthly invoices with consistent accuracy.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH08.2026
Associate of Science - Accounting & Tax Specialist
Minnesota School of Business
Rochester, MN08.2006
GED -
Riverland Community College
Austin, MN08.2001
Skills
- Work Planning and Prioritization
- MS Office
- Workflow Management
- Service and Parts Teams Management
- Interpersonal Relationships
- Continuous Improvements
- Vendor and Supplier Relations
- Multitasking and Organization
- Verbal and Written Communication
- Business Development
- New Employee Hiring & Training
- Staff Supervision
- Employee Safety Training
- Policy and Procedure Enforcement
- Shift Scheduling
- Performance Evaluations
Timeline
Service Manager
Wickham Tractor Company
01.2023 - Current
Service Manager
Polar Service Center
05.2012 - 01.2023
Senior Accounting Clerk
McNeilus Truck And Manufacturing
10.2006 - 05.2012
Associate of Science - Business Administration And Management
Southern New Hampshire University
Associate of Science - Accounting & Tax Specialist
Minnesota School of Business
GED -
Riverland Community College
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