Elizabeth Hayes
Miamisburg,OH
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
14
14
years of professional experience
Work History
Clinical Care Coordinator
Professional Psychiatric Services
02.2023 - 04.2025
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Cincinnati Children's Hospital Medical Center
01.2018 - 10.2020
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Worked with charge nurse to maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Patient Care Assistant
Cincinnati Children's Hospital Medical Center
07.2015 - 01.2018
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Gathered medical information, weight and height measurements and vital signs.
- Assisted with set up of operating rooms for surgical procedures while effectively demonstrating sterile technique.
Environmental Services Housekeeper
ARAMARK, Contract Services
02.2011 - 03.2015
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Education
Some College (No Degree) -
University of Cincinnati Blue Ash College
Cincinnati, OHHigh School Diploma -
Lakota West High School
West Chester, OH06.2010
STNA License -
Alia Healthcare
05.2015
Skills
- Administrative support
- Creative problem solving
- Effective communication
- Microsoft and administrative software proficient
- Medical Terminology
- HIPAA compliance
- Organizational skills
Education
false
Timeline
Clinical Care Coordinator
Professional Psychiatric Services
02.2023 - 04.2025
Customer Service Representative
Cincinnati Children's Hospital Medical Center
01.2018 - 10.2020
Patient Care Assistant
Cincinnati Children's Hospital Medical Center
07.2015 - 01.2018
Environmental Services Housekeeper
ARAMARK, Contract Services
02.2011 - 03.2015
Some College (No Degree) -
University of Cincinnati Blue Ash College
STNA License -
Alia Healthcare
High School Diploma -
Lakota West High School
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