Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jalique Bryant-Robertson

Queens,NY

Summary

Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, billing practices and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols.

Overview

7
7
years of professional experience

Work History

Clinical Care Coordinator

SPEAR Physical Therapy
06.2022 - Current
  • Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.

Customer Service Representative

Best Buy Co Inc.
09.2019 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.

Sales Associate

Payless ShoeSource
01.2018 - 05.2019
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Cashier

Checkers/Rally's
06.2017 - 01.2018
  • Packaged and labeled products and orders for to-go counter and drive-through window.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Cooked batches of food according to standard recipes.

Education

High School Diploma -

Aspirations Diploma Plus High School
Brooklyn, NY
06.2018

Skills

  • Administrative support
  • Report preparation
  • Case Management
  • Database Coordination
  • Clinical Documentation
  • HIPAA Compliant
  • Process Improvements

Accomplishments

  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive experience for all.


Timeline

Clinical Care Coordinator

SPEAR Physical Therapy
06.2022 - Current

Customer Service Representative

Best Buy Co Inc.
09.2019 - 06.2022

Sales Associate

Payless ShoeSource
01.2018 - 05.2019

Cashier

Checkers/Rally's
06.2017 - 01.2018

High School Diploma -

Aspirations Diploma Plus High School

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Jalique Bryant-Robertson