Assistant Manager
Family Dollar
08 2022 - 01 2024
Hi, I’m
Elizabeth Headrick
Alexander,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Management position. Ready to help team achieve company goals.dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.Strong leader and problem-solver, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Work History
Family DollarOsceola, IA
Assistant Manager
08 2022 - 01 2024
Job overview
- Key holder
- Trained new hires
- Set up displays and end caps
- Handled and counted safe/petty cash and drawers
- Went to the bank and deposited cash and did change order
- Operated cash registers
- Did paperwork and entered it into system on register or computer
- Filed paperwork after it was entered into system
- Aided customers with questions and complaints
- Supervised 2-3 employees/coworkers on each shift
- Stocked shelves
- Received and unloaded trucks and got products out on the floor in a timely manner
- Ran store for Store Manager when gone on vacation or sick, etc
- Cleaned store
- Read and executed planograms
- Organized clothing, shoes, etc.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Pilot Flying J Travel CenterOsceola, IA
Lead Guest Services Team Member
02 2021 - 05 2022
Job overview
- Cash register, serving customers/drivers,
- Supervised 2-5 coworkers on the overnight shift.
- Cleaning and stocking store for next day.
- Addressed and resolved customer complaints in polite and professional manner.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified merchandise for proper prices and labels.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained database systems to track and analyze operational data.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Kirkwood Community College/ Clarke Alternative Program
GED from General Studies
09.1990
Skills
- Cleaning Experience
- Communication Skills
- Guest Relations Experience
- Guest Services
- Cashiering
- Managing coworkers and store overnights
- Stocking store
- Time management
- Cash Handling
- Front Desk
- POS
- Customer service
- Retail Sales
- English
- Assistant Manager Experience
- Supervising Experience
- Host/Hostess
- Retail Management
- Serving Experience
- Microsoft Office
- Management
- Payroll
- Guest services
- Hospitality
- Planograms
- Laundry
- Merchandising
- Food Safety
- Sales Management
- Microsoft Word
- Loss Prevention
- Cooking
- Profit & Loss
- Leadership
- Inventory Control
- Training and mentoring
- Good Telephone Etiquette
- Flexible and Adaptable
- Multitasking Abilities
- Decision-Making
- Problem-Solving
- Dependable and Responsible
- Analytical and Critical Thinking
Timeline
Lead Guest Services Team Member
Pilot Flying J Travel Center
02 2021 - 05 2022
Kirkwood Community College/ Clarke Alternative Program
GED from General Studies
09/1990