ELIZABETH HERDMAN
Youngstown
Summary
Highly driven and **CCNA-certified Information Technology student** with a complementary minor in Graphic Design, graduating in December 2025. Proven proficiency in **network infrastructure**, advanced **data processing** (Excel/Access), and **Adobe Creative Suite**. Eager to leverage strong technical skills, attention to detail, and experience in high-accuracy financial environments to contribute to a challenging technical or creative role
Overview
1
1
year of professional experience
1
1
Certification
Work History
Property Tax Cashier and Data Processing
Mahoning County Treasurer's Office
- Managed sensitive constituent data and financial transactions, ensuring high levels of accuracy and confidentiality.
- Utilized advanced Microsoft Excel features to compile, reconcile, and generate weekly financial reports for departmental review, improving data integrity.
- Provided professional customer service both in-person and over the phone, resolving inquiries related to property taxes and payment processing.
- Assisted in the digital archiving and organization of county records, contributing to efficient records management and retrieval systems.
Operations & Customer Service Assistant
Knoll Run Golf Course
01.2021 - 01.2022
- Managed daily point-of-sale (POS) system operations, handling cash and digital transactions with meticulous attention to detail.
- Oversaw inventory and supply ordering, tracking stock levels using internal database systems.
- Handled high-volume customer inquiries and scheduling, requiring strong organizational skills and effective verbal communication.
- Trained new employees on customer service protocols and efficient use of administrative software.
Education
Bachelor of Science (B.S.) - Information Technology, Graphic Design
Youngstown State University (YSU)
Youngstown, OH12.2025
Skills
Information Technology Data Management & Analysis Cybersecurity Principles Technical Support & Help Desk IT Service Management (ITSM)
Networking & Hardware CCNA Certified (Routing/Switching) System Setup & Maintenance Troubleshooting (Hardware/Software) Network Infrastructure
Certification
Cisco Certified Network Associate (CCNA)
Timeline
Operations & Customer Service Assistant
Knoll Run Golf Course
01.2021 - 01.2022
Property Tax Cashier and Data Processing
Mahoning County Treasurer's Office
Bachelor of Science (B.S.) - Information Technology, Graphic Design
Youngstown State University (YSU)
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