Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Hernandez

Elizabeth Hernandez

Airline Industry
Houston,TX

Summary


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Senior Payroll Coordinator-IAH Houston

United Airlines
Houston, Texas
02.2005 - 01.2024
  • Coordinates and oversees all functions related to the processing, follow up and support of payroll processing and data reporting for applicable benefits for all United Customer Service agents and Ramp agents.
  • Mastered processing of all payroll functions related to benefits while remaining consistent with company policies and audit guidelines.
  • Proficiently research and provide guidance on issues while working cross functionally within the department and the company.
  • Maintain a well-organized plan, develop timelines, address issues and quickly solve problems that arise.
  • Effectively monitor Overtime and cleared payroll errors for 200 plus employees daily.
  • Processing Off cycle checks and Issued Drafts in a timely manner.
  • Served as a subject matter expert during internal audits pertaining to payroll matters, providing thorough documentation and explanations.
  • Managed accurate and timely payroll processing for over 500 employees across multiple states.
  • Upheld strict confidentiality standards while managing sensitive employee information within the payroll system.

Customer Service Representative

United Airlines
Houston, Texas
01.2013 - 01.2016
  • Communicate daily with Airport Sales Agents/Customer Service Agents with questions regarding payroll, attendance, FMLA, and overtime questions. Managed approximately 30 incoming calls daily.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintenance of advance work schedules for station operation functions utilizing computer generated volume data and staffing guidelines.
  • Gather and maintain statistical data and prepare information and reports pertaining to sick calls, attendance, operations and performance.
  • Provide support for management by coordination and preparation of reports associated with personnel functions.

Accounts Payable Clerk

United Airlines
Houston, Texas
01.2005 - 01.2013
  • Audited and entered invoices in GEAC for the company’s utilities (Reliant, Center Point, Constellation), telephone (AT&T, Verizon, Broadwing), and FedEx vendors. Processed 100 plus invoices per day.
  • Paid liquor and Canadian vendors using Financial Systems WebAP accounting system.
  • Managed the preparations of all job-related invoices for archiving as required by company policies.
  • Efficient processing of high priority bills and informing vendors of their payment.
  • Processed invoices, both U.S dollar and Canadian dollar, for services and goods provided to United locations across the system.
  • Cross trained to assist management of other AP functions.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained good working relationships with vendors and resolved disputes.

Education

High School Diploma -

Clerical Arts School
Houston, Texas
08.1989 - 06.1992

Skills

Microsoft Word

Excel

WebAP

Data Entry

Smartphone

Help Hub

Timekeeping systems ETA/Mars

Employee relations

Payroll auditing

Year-end processing

Time sheet review

Research support

Multitasking Abilities

Team collaboration

Timeline

Customer Service Representative

United Airlines
01.2013 - 01.2016

Senior Payroll Coordinator-IAH Houston

United Airlines
02.2005 - 01.2024

Accounts Payable Clerk

United Airlines
01.2005 - 01.2013

High School Diploma -

Clerical Arts School
08.1989 - 06.1992

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