Elizabeth Hernandez
Fresh Meadows
Summary
Dedicated and detail-oriented behavioral health professional with 5+ years of experience in patient coordination, scheduling, and administrative support within healthcare and ABA settings. Proven ability to manage complex caseloads, maintain strong client and clinician relationships, and ensure seamless service delivery. Skilled in using digital platforms for scheduling, documentation, and communication. Known for maintaining professionalism, compassion, and efficiency in fast-paced environments, while ensuring client satisfaction and team collaboration.
Overview
9
9
years of professional experience
Work History
Behavior Interventionist
Frontier Behavioral Services
01.2024 - Current
- Provide direct ABA-based behavior support to children with developmental and behavioral challenges.
- Collaborated with clinicians, teachers, and families to ensure treatment plans were consistently implemented.
- Collected and analyzed behavioral data to monitor student progress and guide decision-making.
- Communicated regularly with families and staff to ensure service continuity and satisfaction.
Placement and Utilization Support Coordinator
MJHS
09.2021 - 12.2022
- Oversaw scheduling and case management for plan members, coordinating enrollment, disenrollment, and service adjustments.
- Managed service cancellations, holds, and resumptions; ensured accuracy in schedule and documentation updates.
- Collaborated with interdisciplinary teams to troubleshoot client and provider concerns, maintaining strong relationships.
- Maintained electronic records, processed single-case agreements, and ensured compliance with healthcare standards.
Administrative Assistant
Salvacion Physical Therapy
10.2018 - 09.2021
- Managed patient scheduling, intake, and clinician assignments, ensuring efficient daily operations.
- Maintained compliance through accurate documentation and record-keeping in HIPAA-regulated systems.
- Supported clinicians by troubleshooting schedule conflicts and maintaining communication with clients.
- Ensured positive patient experiences through proactive follow-up and professional correspondence.
Marketing Representative
Platinum Total Health Care
06.2017 - 10.2018
- Developed a network of relationships with healthcare clients in assigned territory to enhance service delivery.
- Scheduled assessments and coordinated patient services to ensure effective client communication.
- Streamlined documentation processes to facilitate accurate patient intake and onboarding.
Education
Bachelor of Arts - Psychology
Queens College
Flushing, NY06-2027
Skills
- Client Scheduling & Case Coordination
- ABA and Behavioral Health Experience
- Google workspace and MS Office
- Fluent in spoken and written Spanish
- Central Reach, HHAeX, WebPT
- Client & Staff Communication (Phone,
Email, Teams) - Documentation & Record Management
- Process improvement
- Multicultural competence
- Confidentiality and privacy
Volunteer Experience
Virtual Health Ambassador Intern - Mentoring In Medicine | 2020
- Completed 108 hours of participation and service in the COVID-19 Impact Study.
- Assisted with public health outreach and education initiatives related to COVID-19 awareness.
- Demonstrated dedication, teamwork, and professionalism throughout the internship program.
- Collaborated with healthcare mentors and peers in a virtual learning and research environment.
Volunteer, Sky Light Psychiatric Center – Oral Histories Project | 2017
- Assisted in producing oral histories of more than a dozen Sky Light members.
- Supported advocacy for the rights of individuals with psychiatric disabilities through storytelling and awareness campaigns.
- Helped enhance public understanding, contributing to the center’s ability to secure additional funding.
Timeline
Behavior Interventionist
Frontier Behavioral Services
01.2024 - Current
Placement and Utilization Support Coordinator
MJHS
09.2021 - 12.2022
Administrative Assistant
Salvacion Physical Therapy
10.2018 - 09.2021
Marketing Representative
Platinum Total Health Care
06.2017 - 10.2018
Bachelor of Arts - Psychology
Queens College