Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elizabeth Herrera Morales

Santa Fe,NM

Summary

Motivated student with expertise in customer service, time management, and conflict resolution, ensuring seamless dining experiences. Proven ability to communicate effectively and adapt to diverse customer needs, resulting in high satisfaction levels. Strong work ethic and quick learning capabilities contribute to team success and organizational goals.

Overview

3
3
years of professional experience

Work History

Server

The Pantry Dos
Santa Fe, New Mexico
05.2024 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area and tables.
  • Handled cash transactions and processed payments using POS system.
  • Provided excellent customer service to ensure satisfaction.

Shift Leader

Jersey Mike's Subs
Santa Fe, New Mexico
06.2022 - 12.2024
  • Trained new employees on company policies and customer service standards.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Server Assistant

Bishops Lodge
Santa Fe, New Mexico
11.2023 - 03.2024
  • Assisted servers by delivering food and beverages efficiently to tables.
  • Set up tables and chairs for parties and large groups.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.

Education

GED -

Santa Fe Community College
Santa Fe, NM

Skills

  • Cash handling
  • Time management
  • Communication skills
  • Team leadership
  • Staff training
  • Conflict resolution
  • Multitasking and organization
  • Hospitality service expertise
  • Exceptional customer service
  • Sales and upselling

Languages

Spanish
Professional

References

References available upon request.

Timeline

Server

The Pantry Dos
05.2024 - Current

Server Assistant

Bishops Lodge
11.2023 - 03.2024

Shift Leader

Jersey Mike's Subs
06.2022 - 12.2024

GED -

Santa Fe Community College

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