ELIZABETH HEUTMAKER
Woodbury,MN
Summary
Dependable and motivated college honors graduate dedicated to organization, problem-solving, and learning.
Experienced restaurant server and strong intrapersonal skills, very dedicated to cultivating and maintaining strong working relationships. Strong knowledge in biology and chemistry-related fields and an understanding of biological/chemical processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Red Lobster
Duluth, MN
04.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Ensured quality service to all guests.
- Worked in a fast paced environment and was on feet for hours on end.
- Practiced correct cash handling and alcoholic beverage service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Memorized menu items and asked guest questions to all guests.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server and Bartender
Olive Garden
Hermantown, MN
08.2018 - 09.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Checked identification for minimum age for sale of alcoholic beverages.
- Trained new team members by relaying information on company procedures and safety requirements.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Checked guests' identification before serving alcoholic beverages.
Teaching Assistant
University of Minnesota
Duluth, MN
08.2018 - 01.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Recorded grades for coursework and tests in online reporting system.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
Shift Supervisor
Caribou Coffee
Shakopee, MN
06.2015 - 09.2018
- Supervised and trained team members to maintain a clean and safe work environment.
- Ensured quality of service and guest connection.
- Conducted interviews and quality checks for the store.
- Communicated with managers, other supervisors, and team members to resolve any disputes or other issues.
- Counted and verified the cash drawers, safe, and deposits daily.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
Bachelor of Applied Science - Psychology
University of Minnesota - Duluth
Duluth, MN05.2022
Bachelor of Arts - Biology
University of Minnesota - Duluth
Duluth, MN05.2022
Skills
- Strong intrapersonal skills
- Technical and analytic skills
- Time management skills
- Leadership skills
- Experience with biological/chemical techniques
- PCR, dissection, microscopy, titrations, gel electrophoresis, etc
- Ability to work as a team or independently
- Data collection and analysis
Additional Information
- REFERNCES Can provide upon request.
Certification
- Certified Basic Life Support Provider (BLS), In-Pulse CPR (AHA Accredited): Spring 2022- Spring 2024
Languages
American Sign Langauge
Professional Working
English
Native or Bilingual
Timeline
Server
Red Lobster
04.2021 - Current
Server and Bartender
Olive Garden
08.2018 - 09.2021
Teaching Assistant
University of Minnesota
08.2018 - 01.2019
Shift Supervisor
Caribou Coffee
06.2015 - 09.2018
Bachelor of Applied Science - Psychology
University of Minnesota - Duluth
Bachelor of Arts - Biology
University of Minnesota - Duluth
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