Elizabeth Hicks
Steamboat Springs,CO
Summary
Experienced Credentialing Officer with a strong background in health care operations, expertise in provider enrollment, payer applications, CAQH profile management, license and certification verification. Over 11 years of experience as a HIPAA Officer overseeing patient privacy and administrative leadership. Skilled in developing and maintaining HIPAA policies and procedures, conducting compliance training, monitoring privacy and security practices, and responding to potential breaches. Proven ability to oversee daily operations, maintain accurate records, support staff, and ensure compliance with federal and state regulations.
Overview
15
15
years of professional experience
Work History
Practice Administrator
Coombs Orthodontics
Steamboat Springs, Colorado
07.2025 - Current
- Managed daily operations of orthodontic practice to ensure smooth workflow.
- Coordinated patient scheduling and appointment reminders for optimal efficiency.
- Supervised administrative staff to enhance team collaboration and performance.
- Developed training programs for new employees to foster skill development.
- Facilitated communication between orthodontist, staff, and patients for effective service delivery.
- Handled vendor communication, supply ordering, and office inventory tracking.
Credentialing and Medical Records Officer
Yampa Valley Medical Associates
Steamboat Springs, CO
09.2014 - 06.2025
- Supported HIPAA compliance while handling protected health information.
- Trained staff on HIPPA compliance
- Sorted, filed, scanned, and located confidential patient information for daily operations.
- Completed data entry within electronic health record systems with accuracy.
- Coordinated physician credentialing files for medical staff
- Communicated with providers about documentation requirements
- Tracked application status through credentialing database and shared service systems
- Monitored expiration dates for licenses, registrations, and training records
Medical Assistant
Dermatology Center of Steamboat Springs
Steamboat Springs, Colorado
09.2011 - 06.2014
- Entered new patient demographics into practice management software accurately.
- Cleaned exam instruments after each use according to established protocols.
- Organized patient charts before daily clinic sessions.
- Supported medical staff with minor surgical procedures.
- Kept exam rooms clean, stocked, and ready for incoming patients.
Education
University of Tennessee
Knoxville, TNUniversity of Memphis
Memphis, TNSkills
- Provider enrollment and credential verification
- Application coordination
- Epic and CAQH proficiency
- EHR management
- HIPAA compliance training
- Staff supervision
- Attention to detail
- Time management
- Office administration
Timeline
Practice Administrator
Coombs Orthodontics
07.2025 - Current
Credentialing and Medical Records Officer
Yampa Valley Medical Associates
09.2014 - 06.2025
Medical Assistant
Dermatology Center of Steamboat Springs
09.2011 - 06.2014
University of Tennessee
University of Memphis