ELIZABETH HILL
Drexel Hill,Pa
Summary
Accomplished retail leader skilled in operational management and team development. Experienced in achieving financial targets through effective coaching, training, and community engagement initiatives. Strong ability to foster relationships that enhance brand visibility and customer loyalty.
Overview
1
1
Certification
25
25
years of professional experience
Work History
COACH
Nike
08.2023 - Current
- Train staff on Nike service standards and product technology to build product knowledge and confidence.
- Developed team skills for NCA community outreach, increasing program participation.
- Built partnerships with Students Run Philly Style and Norristown Recreation Center to mentor youth ages 7–12.
- Improved athletes' storytelling and customer connections, enhancing the in-store experience.
- Meets sales goals while monitoring payroll and operational KPIs to support store profitability.
- Manages store opening and closing tasks to maintain daily workflow and compliance.
STORE MANAGER
Cole Haan
North Charleston, SC
01.2019 - 01.2023
- Met and exceeded financial and operational goals while lowering store shrink from high to low within 3 years.
- Supported store initiatives that boosted sales by 18% year over year.
- Communicated product mix trends with district manager, thereby increasing inventory turnover by 5%.
- Oversaw daily store operations and ensured compliance with company standards.
- Executed visual merchandising aligned with brand guidelines and marketing campaigns.
- Built customer-focused brand experiences that improved overall customer satisfaction scores.
SALES TEAM MANAGER IN KIDS, MENS AND HOME DEPT.
Belk
North Charleston, SC
01.2016 - 01.2019
- Achieved area sales goals and priority metrics through training, coaching, and developing a staff of twenty.
- Fostered positive team culture through recognition and motivation initiatives, improving team morale and collaboration.
- Partnered with a Lead Scheduler to design weekly staff schedules that maximized sales opportunities. to develop weekly schedules according to customer traffic and sales.
- Executed engaging merchandise presentations in-store to enhance customer experience. and floor sets.
ASSISTANT MANAGER- COMMUNITY
Athleta
Mt. Pleasant, SC
01.2014 - 01.2016
- Developed and executed plans to increase ROI through targeted community events.
- Built relationships with Charleston-area organizations and businesses while planning events to improve ROI.
- Coordinated community events to boost brand awareness and foster customer engagement.
- Managed marketing and social media efforts for the store to enhance visibility.
ASSISTANT MANAGER- CUSTOMER EXPERIENCE
Gap inc.
Mt. Pleasant, SC
01.2011 - 01.2014
- Led store in areas of customer service, store operations and merchandising.
- Supervised and trained staff to improve customer service quality and elevate team effectiveness.
- Managed daily operations to maintain high standards of service and productivity. including scheduling shifts, assigning duties.
- Developed staff schedules to optimize coverage during peak hours.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Engaged customers through strategic social media initiatives to boost brand awareness.
- Planned and executed community events to foster local engagement and strengthen store presence.
SENIOR STORE MANAGER
Apple inc.
Charleston, SC
01.2008 - 01.2011
- Developed strategic plans to meet the needs of customers and employees.
- Collaborated with Store Leaders to enhance training and motivation strategies for staff.
- Coached and led team to achieve high performance in a fast-paced environment.
- Fostered positive work environment through effective communication and leadership practices.
- Conducted performance reviews for employees in a timely manner.
STORE MANAGER
Starbucks Coffee Company
Multiple Locations across Charleston Area
01.2002 - 01.2008
- Managed district facilitation center and led train-the-trainer sessions to certify new facilitators.
- Improved workflow productivity through hiring, managing, and developing top talent.
- Led staff meetings to clarify goals and expectations, fostering team alignment.
- Coordinated visual merchandising to align with brand guidelines and marketing campaigns.
- Assisted with sales forecasting and analysis to inform strategic decisions.
- Delivered instruction as a certified trainer for Starbucks core classes.
- Prepared correspondence for district community events, enhancing community engagement.
Education
Gibbs College of Art and Design
01-1998
Skills
- Training and development
- Operations management
- Strategic planning
- Staff scheduling
- Customer engagement
- Community outreach
- Relationship building
- Problem solving
- Verbal and written communication
- Communication skills
Personal Information
Title: Retail Leader/Nike Community Champion
Certification
"Train the Trainer" Certified, Situational Leadership Certified, Servant Leadership Certified
CERTIFICATIONS AND AWARDS
Cole Haan Manager of the Year 2022, Starbucks Manager of the Year 2008
Timeline
COACH
Nike
08.2023 - Current
STORE MANAGER
Cole Haan
01.2019 - 01.2023
SALES TEAM MANAGER IN KIDS, MENS AND HOME DEPT.
Belk
01.2016 - 01.2019
ASSISTANT MANAGER- COMMUNITY
Athleta
01.2014 - 01.2016
ASSISTANT MANAGER- CUSTOMER EXPERIENCE
Gap inc.
01.2011 - 01.2014
SENIOR STORE MANAGER
Apple inc.
01.2008 - 01.2011
STORE MANAGER
Starbucks Coffee Company
01.2002 - 01.2008
Gibbs College of Art and Design