Ruben Luera
Dallas
Summary
Results-driven Manager on Duty with a proven track record of highly productive and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and exceptional guest experiences. 18 + years on managing more than 50 associates in retail.
Overview
19
19
years of professional experience
2000
2000
years of post-secondary education
Work History
Coach
Walmart
Dallas
08.2007 - 02.2026
- Trained new associates on customer service best practices and company policies.
- Developed team schedules to ensure adequate coverage during peak hours.
- Conducted regular performance evaluations to identify training needs and improve skills.
- Facilitated team meetings to discuss goals, updates, and feedback on operations.
- Collaborated with management to implement new operational procedures and standards.
- Assisted in resolving customer complaints by providing effective solutions and support.
- Monitored inventory levels to ensure product availability and assist with restocking efforts.
- Reviewed employee performance reviews prior to final approval by upper management.
- Hire, trained associates, and hold accountability upon performance.
- Assign daily task, follow up on daily task to ensure daily productive.
Education
GED
Crystal City, TXSkills
- Customer service
- Employee training
- Performance evaluations
- Team scheduling
- Training development
- Complaint resolution
- Forklift, walkie stacker, and electric jack
Languages
English
Full Professional
Spanish
Professional
Sign language
Limited
References
References available upon request.
Timeline
Coach
Walmart
08.2007 - 02.2026
GED