Summary
Overview
Work History
Education
Skills
Licensescertificates
Continuingeducation
Skillsaccomplishments
Timeline
Generic
Elizabeth Hillman

Elizabeth Hillman

Salisbury,Md

Summary

I seek an employment position where I can provide superior customer service along with applying proficient technical skills in the workplace. The goal every day is to make every interaction with each customer an opportunity to create a positive, customer appreciation experience Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

18
18
years of professional experience

Work History

Seasonal Retail Associate

Target
09.2019 - 12.2019
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Managed efficient cash register operations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

OFC Fullfillment Center Seasonal Employee

L. L. Bean
10.2014 - 12.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Project Team Specialist

Best Buy
11.2013 - 02.2014
  • Maximized project performance by identifying key performance indicators and monitoring progress towards goals.
  • Utilized project management software to meticulously track project progress, ensuring all team members were on schedule and tasks were completed as planned.

Veterinary Technician

Portland Vet. Specialists
08.2011 - 08.2012
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
  • Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
  • Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
  • Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Collected and prepared specimens for laboratory testing.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Administered vaccinations to variety of animal species.
  • Obtained patient history from owners and performed physical examinations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.

Customer Support Representative

IDEXX
09.2010 - 05.2011
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Resolved technical issues for customers with clear explanations and step-by-step guidance.
  • Encouraged culture of continuous improvement, leading by example and constantly seeking ways to enhance customer support.
  • Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
  • Improved customer satisfaction by providing detailed product information and support, leading to increased repeat business.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

Head Surgical Vet. Technician

All Creatures Vet. Hospital
07.2008 - 07.2010
  • Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
  • Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
  • Contributed to team collaboration through effective communication and cooperation with colleagues.
  • Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
  • Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
  • Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
  • Educated pet owners on preventative care measures to promote optimal animal health longterm.
  • Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
  • Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
  • Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Collected diagnostic samples efficiently while minimizing stress on both animals and their owners during the process.
  • Participated in continuing education opportunities to stay current on best practices within the veterinary field.
  • Provided support during dental procedures through proper equipment handling and maintenance of oral hygiene standards in patients.
  • Restrained animals to protect veterinarians from potential harm.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Collected and prepared specimens for laboratory testing.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Obtained patient history from owners and performed physical examinations.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Administered vaccinations to variety of animal species.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Performed dental cleanings using ultrasonic scaler.
  • Designed and created client education materials and marketing materials for hospital services.

Produce/Meat Manager

Good Tern Coop
05.2005 - 05.2008
  • Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
  • Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
  • Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
  • Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
  • Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
  • Reduced waste costs by implementing effective inventory management and rotation systems.
  • Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
  • Collaborated with store management to develop successful promotional strategies for meat department offerings.
  • Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
  • Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
  • Enhanced meat department sales by ensuring proper product display and presentation.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Veterinary Technician

All Creatures Vet. Hospital
07.2001 - 04.2005
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Assisted in dental procedures, contributing to overall oral health of patients.
  • Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
  • Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Collected and prepared specimens for laboratory testing.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Performed dental cleanings using ultrasonic scaler.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Administered vaccinations to variety of animal species.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.

Education

Salisbury State University
Salisbury, MD
08.2024

Some College (No Degree) -

University of Maine
Augusta and Thomaston, Me

Associates Degree - Animal Science

Camden County College
Blackwood, NJ
01.1996

Skills

  • Reliability
  • Customer Engagement
  • Positive and engaging demeanor
  • Cash Handling Accuracy

Licensescertificates

  • Certificate in Computer and Office Technology Essentials, Wor-Wic Community College, 2014
  • Accounting Basics, Wor-Wic Community College, 2020
  • Bookkeeping Certificate, Wor-Wic Community College, 2021
  • 5 Course certificate recognizes achievement in basic computer technology

Continuingeducation

  • Introduction To Computer Applications: Version (2007/2010) Part 1, 20, Wor-Wic Community College
  • Introduction to Computer Applications: Part 2, 20, Wor-Wic Community College
  • Windows 8: Getting started, 6.0
  • Ms Excel, 6.0
  • Mouse and Keyboard Navigation Basics, 6, Wor-Wic Community College, 2014

Skillsaccomplishments

  • Organization/Attention to Detail
  • Managed inventory of entire hospital: surgical and medical supplies, prescription pet foods
  • Organized weekly and/or monthly continuing education “lunch and learn” presentations given by veterinary companies to further educate and boost staff enthusiasm
  • Managed the inventory of the organic meat and organic produce department by placing orders through local farmers and national distributors
  • Conducted dermatological product inventory and maintained client inventory and maintained client refills for allergen immunotherapy injection vials
  • Verifying vendor displays according to visual and printed merchandising instructions
  • Constructed end cap and in line displays as per vendor instructions
  • Exceeded and met hourly picking requirements of 250 units per hour
  • Customer Service/Call Center
  • Provided phone technical troubleshooting support for veterinary hematology analyzers
  • Managed client special orders for veterinary items as well as organic produce and meats
  • Performed cash register duties and opening and closing procedures
  • Conducted transactions via computer to fill orders for laboratory supplies from veterinary hospitals throughout the United States
  • Participated in overnight on call technical phone support via pager and laptop
  • Retail business fundamentals, department sales trends, inventory management, guest shopping patterns, pricing and promotion
  • Laboratory/Technical Skills
  • Admitted and discharged surgical as well as hospitalized patients
  • Rotated shift duties daily: laboratory tasks, treatment room coordinator, surgical anesthetist
  • Head surgical anesthetist and performed all aspects of the veterinary process: pre-medicating, inducing and monitoring patients while under anesthesia
  • Assisted Board Certified Dermatologist by conducting Intradermal Skin Tests, examining skin scrapings and ear cytology specimens
  • Assisted with exam room procedures: phlebotomy, ultrasound exams, and radiographs

Timeline

Seasonal Retail Associate

Target
09.2019 - 12.2019

OFC Fullfillment Center Seasonal Employee

L. L. Bean
10.2014 - 12.2014

Project Team Specialist

Best Buy
11.2013 - 02.2014

Veterinary Technician

Portland Vet. Specialists
08.2011 - 08.2012

Customer Support Representative

IDEXX
09.2010 - 05.2011

Head Surgical Vet. Technician

All Creatures Vet. Hospital
07.2008 - 07.2010

Produce/Meat Manager

Good Tern Coop
05.2005 - 05.2008

Veterinary Technician

All Creatures Vet. Hospital
07.2001 - 04.2005

Salisbury State University

Some College (No Degree) -

University of Maine

Associates Degree - Animal Science

Camden County College

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Elizabeth Hillman