Monica Santana-Michel
Ocean City,MD
Summary
Dynamic and results-driven Medicare Collector at Atlantic General Hospital with expertise in claims processing and accounts receivable management. Proven track record in enhancing billing accuracy and compliance while fostering teamwork and problem-solving. Adept at navigating complex regulations, ensuring timely collections, and mentoring junior staff to optimize departmental performance.
Overview
3
3
years of professional experience
Work History
Medicare Collector
Atlantic General Hospital
06.2025 - Current
- Ensured accuracy and compliance in Medicare claims processing tasks.
- Improved collection efforts by diligently tracking outstanding balances and follow-ups.
- Utilized billing software to efficiently update and manage patient accounts.
- Collaborated with team members to resolve billing discrepancies effectively.
- Adapted quickly to evolving Medicare policies and procedures as needed.
- Conducted regular audits of A/R aging reports to enhance Medicare collection processes.
MD Medicaid and VA Collector
Atlantic General Hospital
04.2024 - 06.2025
- Managed patient accounts to ensure timely collection of outstanding balances.
- Conducted thorough account reviews to identify discrepancies and expedite resolution.
- Collaborated with insurance providers to verify coverage details and claims status.
- Implemented efficient billing processes that enhanced accuracy in account management.
- Reviewed account histories to identify high-risk accounts for prioritization in collection efforts.
- Ensured compliance with regulatory standards in all collection activities and communications.
Patient Accounting Supervisor
Atlantic General Hospital
10.2023 - 04.2024
- Mentored junior staff in accounting principles and software utilization for improved performance.
- Supervised daily accounting operations, ensuring compliance with financial regulations and hospital policies.
- Successfully managed multiple projects concurrently while maintaining strict deadlines and high-quality deliverables.
- Resolved complex accounting discrepancies through thorough investigation, analysis, and collaboration with relevant parties.
- Managed a team of junior accountants, providing mentorship, guidance, and performance feedback to optimize productivity.
Maryland Medicaid Collector
Atlantic General Hospital
11.2022 - 10.2023
- Managed patient account collections, ensuring compliance with hospital policies and procedures.
- Facilitated communication between patients and insurance providers to resolve billing inquiries.
- Reviewed accounts for discrepancies, investigating issues to ensure accurate billing and payments.
- Collaborated with medical staff to verify patient information and optimize collection processes.
Education
High School Diploma -
James M. Bennett High School
Salisbury, MDSkills
- HIPAA compliance
- Claims processing
- Insurance verification
- Accounts receivable management
- Medical billing
- Medicare regulations
- Collection calls
- Account follow-up
- Appeals management
- Claim review
- Organization skills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Languages
Spanish
Timeline
Medicare Collector
Atlantic General Hospital
06.2025 - Current
MD Medicaid and VA Collector
Atlantic General Hospital
04.2024 - 06.2025
Patient Accounting Supervisor
Atlantic General Hospital
10.2023 - 04.2024
Maryland Medicaid Collector
Atlantic General Hospital
11.2022 - 10.2023
High School Diploma -
James M. Bennett High School