Elizabeth Hines
Vienna,WV
Summary
Dynamic and results-driven professional with extensive experience at The Rootbeer Shack and The Frostee Shoppe. Proven ability to enhance customer satisfaction through exceptional service and effective team training. Skilled in cash handling and team motivation, consistently fostering a positive work environment while adapting to fast-paced challenges.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
The Rootbeer Shack
Parkersburg, WV
08.2024 - 08.2025
- Demonstrated effective communication skills while interacting with customers and team members in fast-paced environment.
- Supported team during peak hours by stepping in to serve tables, maintaining high customer satisfaction levels.
- Adapted quickly to changing situations, ensuring smooth operations during busy shifts or unexpected challenges.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Assistant Manager
The Frostee Shoppe
Vienna, WV
02.2021 - 02.2023
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Coordinated scheduling for team members, optimizing resource allocation for efficiency.
- Supported inventory management processes, including tracking stock levels and reordering supplies.
- Implemented training sessions for new staff, enhancing onboarding experience and knowledge transfer.
Education
High School Diploma -
West Liberty University
West Liberty, WVSkills
- Team motivation
- Body language awareness
- Role modeling
- Energy and enthusiasm
- Patience and tact
- Dining area maintenance
Accomplishments
Maintained a High School GPA of 3.9 while balancing sports and employment. Constantly demonstrating strong principles of responsibility, integrity, and teamwork, balancing academic excellence with extracurricular and work commitments.
Timeline
Waitress Trainer
The Rootbeer Shack
08.2024 - 08.2025
Assistant Manager
The Frostee Shoppe
02.2021 - 02.2023
High School Diploma -
West Liberty University