Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Elizabeth Hoosier

Elizabeth Hoosier

Spring,TX

Summary

With a proven track record at USPS, I excel in operations management and team leadership, enhancing workflow efficiency and team productivity by over 30%. My expertise in data analytics and exceptional communication skills have driven significant improvements in customer satisfaction and operational effectiveness.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Supervisor

USPS
03.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.

Carrier

USPS
09.2006 - Current
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Developed strong relationships with clients, providing excellent customer service and support.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Provided exceptional customer service through effective communication with clients at every stage of the process.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Planned and cased mail in sequence of delivery for designated route.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Education

Certificate - Real Estate

Champions School of Real Estate
Houston, TX
09.2018

Certified - Loan Signing Agent

Public Notary
Online
04.2018

Diploma - Basic

San Augustine High School
San Augustine, TX
05.1998

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control
  • Processes and procedures
  • Operations Management
  • Expectation setting
  • Software experience
  • Data Analytics
  • Problem-Solving
  • Multitasking
  • Multitasking Abilities
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Adaptability and Flexibility
  • Active Listening
  • Professionalism
  • Reliability
  • Self Motivation
  • Written Communication
  • Improvement plan knowledge
  • Audit reporting
  • Quality Assurance
  • Professional Demeanor
  • Problem-solving abilities
  • Team Leadership
  • Operational Efficiency
  • Workflow Optimization

Certification

Inspector, Apostille, Permit Runner

Timeline

Supervisor

USPS
03.2022 - Current

Carrier

USPS
09.2006 - Current

Certificate - Real Estate

Champions School of Real Estate

Certified - Loan Signing Agent

Public Notary

Diploma - Basic

San Augustine High School

Similar Profiles

CREATE PROFILE
Elizabeth Hoosier