Elizabeth Horstman
Newport News,VA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
American Eagle Outfiters
05.2023 - Current
- Identified issues, concerns or areas for improvement and worked with team to resolve.
- Developed daily targets and clearly communicated plan to subordinates and team members.
- Understood and maintained commitments to production plan.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Babysitter
Bambino Sitters
06.2020 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Helped children complete homework assignments and school projects.
Education
Bachelor of Science - Accounting And Finance
Christopher Newport University
Newport News, VA05.2026
Skills
- Customer Assistance
- Persuasive Selling
- Assigning Tasks
- Time Management
- Stocking and Receiving
- Conflict Resolution
- Experience with excel
- Positive Customer Engagement
Accomplishments
In high school, I was part of DECA, which provided me with a strong fondation in the business field. Here I competed on the state and national level. My senior year, I placed 5th in the state in the "Integrated Marketing and Campaign Services", and had the opportunity to compete nationally with my partners.
Timeline
Retail Sales Associate
American Eagle Outfiters
05.2023 - Current
Babysitter
Bambino Sitters
06.2020 - Current
Bachelor of Science - Accounting And Finance
Christopher Newport University
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