Summary
Overview
Work History
Education
Skills
Timeline
Generic
ELIZABETH HOSKINS

ELIZABETH HOSKINS

Jacksonville

Summary

Professional with extensive experience in debt collections and accounts receivable management. Proven expertise in negotiating repayment terms and structuring effective repayment plans. Achieved significant reductions in aged accounts, successfully managing bad debt.

Overview

12
12
years of professional experience

Work History

DOCUMENT CONTROL SPECIALIST

CNAC
Carmel
01.2020 - Current
  • Process letters of Intent to Repossess., process due date changes and forbearance requests
  • Assisted in the development of company policies related to document retention, disposal, and archiving practices.
  • Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Conducted training sessions for new employees on document control procedures, ensuring consistency across departments.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.

COLLECTIONS ACCOUNT MANAGER

CNAC
Carmel
08.2017 - 01.2020
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
  • Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
  • Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
  • Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
  • Investigated customer credit references and approved credit lines.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Managed approximately 60 incoming calls, emails, texts per day from customers

Collections Agent

Premiere Credit of North
Indianapolis
01.2014 - 07.2017
  • Conducted outbound calls to collect overdue payments from customers.
  • Managed customer accounts and updated payment records in the system.
  • Resolved customer inquiries and disputes regarding account statuses.
  • Negotiated payment plans with customers to facilitate timely collections.
  • Documented all interactions with customers for compliance and follow-up.
  • Maintained knowledge of company policies and state regulations affecting collections.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Followed fair debt practices and regulatory guidelines when managing collections process.

Collections Agent

Rev One Companies
Greenwood
11.2013 - 12.2015
  • Conducted outbound calls to collect overdue payments from customers.
  • Managed customer accounts and updated payment records in the system.
  • Resolved customer inquiries and disputes regarding account statuses.
  • Negotiated payment plans with customers to facilitate timely collections.
  • Maintained knowledge of company policies and state regulations affecting collections.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Resolved complex issues that arose during the collections process.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Updated account status records and collection efforts.
  • Adhered to all applicable laws, regulations, and company policies.
  • Upheld privacy and security requirements for customer information.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.

Education

BA - FORENSIC BIOLOGY

Guilford College
Greensboro, NC
01.2005

Skills

  • Computer proficiency
  • Interpersonal skills
  • Telephone communication
  • Customer service excellence
  • Data management
  • Account oversight
  • Document organization
  • Organizational abilities
  • Microsoft Office Suite
  • Administrative expertise
  • Office administration
  • Front desk operations
  • Communication proficiency
  • Call center support

Timeline

DOCUMENT CONTROL SPECIALIST

CNAC
01.2020 - Current

COLLECTIONS ACCOUNT MANAGER

CNAC
08.2017 - 01.2020

Collections Agent

Premiere Credit of North
01.2014 - 07.2017

Collections Agent

Rev One Companies
11.2013 - 12.2015

BA - FORENSIC BIOLOGY

Guilford College

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