Summary
Overview
Work History
Education
Skills
Timeline
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Bethina Newsom

Bethina Newsom

Indianapolis,Indiana

Summary

Natural leader with proven ability to build and lead.Energetic, customer-oriented self-starter who excels at achieving results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

REGIONALACCOUNT MANAGER

CNAC
05.2016 - Current
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

OPERATIONS MANAGER

Hubler BDC
09.2014 - 05.2016
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

TRAINER & SUPERVISOR

TeleServices Direct
05.2006 - 07.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

ASSOCIATE DEGREE - BUSINESS MANAGEMENT

Ivy Tech
Lafayette,IN
08.1991

Skills

  • Project Management
  • Brand Management
  • Verbal and Written Communication
  • Customer Relationship Management
  • Coaching and Mentoring
  • Managing Operations and Efficiency

Timeline

REGIONALACCOUNT MANAGER

CNAC
05.2016 - Current

OPERATIONS MANAGER

Hubler BDC
09.2014 - 05.2016

TRAINER & SUPERVISOR

TeleServices Direct
05.2006 - 07.2014

ASSOCIATE DEGREE - BUSINESS MANAGEMENT

Ivy Tech

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Bethina Newsom