Elizabeth Huerta
Clovis,CA
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
11
11
years of professional experience
Work History
Remote Customer Service Advocate
Cigna Insurance Companies
10.2023 - Current
- Performed coding of patient diagnoses and procedures using ICD-10 and CPT for regulatory compliance.
- Executed claims verification and processing to ensure accurate billing.
- Managed pre-authorization requirements to facilitate timely patient care.
- Followed up on outstanding discrepancies in patient billing to maintain financial accuracy.
- Utilized electronic health records to enhance data management and patient privacy.
Lash Artist
Divine Aesthetics
01.2020 - 10.2023
- Directed business operations, overseeing accounts receivable and accounts payable management.
- Excelled in customer education and product sales through effective recommendations.
- Scheduled client appointments to enhance service delivery and client satisfaction.
- Developed marketing strategies to increase brand visibility and drive sales growth.
Veterinary Technician
Hansons river ranch
03.2015 - 09.2021
- Coordinated care and upkeep for large animals to ensure optimal health.
- Applied medical terminology to enhance communication regarding animal conditions.
- Managed account relationships to facilitate service delivery and client satisfaction.
- Utilized knowledge of diagnostics and equipment to support animal care initiatives.
Costumer Service Representative
Nordstrom
09.2020 - 01.2021
- Enhanced customer experience through effective account management strategies.
- Demonstrated strong interpersonal skills to build relationships with clients.
- Maintained high attention to detail in all customer interactions.
Education
Animal Science
Reedley College
Reedley, CAHigh school diploma - undefined
Clovis East High School
Clovis, CA06.2015
Skills
- Medication administration
- Quality systems
- Customer service
- Filing and documentation
- Analytical skills
- Manufacturing processes
- Microsoft Office Suite
- Veterinary technician expertise
- Accounting principles
- Accounts payable management
- Medical terminology proficiency
- Medical records management
- QuickBooks software
- English language proficiency
- Facilities management strategies
- Business management skills
- Time management techniques
- Medical billing practices
- Animal care expertise
- Veterinary assistant experience
- Account management strategies
- Communication skills proficiency
- Microsoft Outlook proficiency
- Typing skills
- Medical records
- Accounts payable
Timeline
Remote Customer Service Advocate
Cigna Insurance Companies
10.2023 - Current
Costumer Service Representative
Nordstrom
09.2020 - 01.2021
Lash Artist
Divine Aesthetics
01.2020 - 10.2023
Veterinary Technician
Hansons river ranch
03.2015 - 09.2021
High school diploma - undefined
Clovis East High School
Animal Science
Reedley College
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