Elizabeth Hurless
Rich's Bagels
2
Certifications
25
years of professional experience
Front of House Manager with expertise in inventory management, quality control, and cash handling. Committed to delivering exceptional guest experiences to ensure a steady base of regular customers.
Work History
F.O.H Manager
5 Months- Supervised front-of-house operations, ensuring exceptional guest experiences and adherence to service standards.
- Coordinated scheduling and staffing needs to optimize coverage during peak hours.
- Developed and implemented strategies to enhance efficiency in daily service workflows.
- Managed inventory control, reducing waste through effective ordering and storage practices.
- Collaborated with kitchen staff on quality and timely food delivery.
- Resolved guest complaints promptly, improving overall satisfaction ratings through proactive solutions.
Front of House Manager
11 Years 3 Months- Supported inventory management by tracking supplies and placing orders.
- Oversaw daily restaurant operations, ensuring quality standards and customer expectations were consistently met.
- Led front of house operations to enhance guest experiences through attentive service and responsiveness to needs.
- Assisted with training new staff members on proper customer service techniques.
- Managed scheduling and shifts replacements as needed.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Coordinated staff scheduling to ensure adequate coverage for all shifts. and shifts replacements as needed.
Cafe Supervisor
1 Year- Supervised daily cafe operations, ensuring smooth workflow and customer satisfaction.
- Ensured compliance with food safety regulations to maintain hygiene standards.
- Monitored cash handling processes to ensure accuracy and accountability in transactions.
Manager
5 Years- Facilitated regular team meetings to discuss project progress and challenges.
- Facilitated team meetings to address project progress and obstacles.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on multiple job roles to ensure operational coverage.
Store Manager
6 Years- Supervised daily operations, enhancing store functionality and customer satisfaction.
- Managed employee schedules and training, fostering a high-performing team environment.
- Managed employee schedules and training for optimal team performance.
- Resolved customer issues and provided exceptional service consistently.
- Recruited, trained and supervised new employees.
- Conducted regular staff meetings, strengthening communication and collaboration among staff.
Education
High School Diploma
Skills
Guest relations
Complaint resolution
Conflict resolution
Quality control
Health code compliance
Health and safety compliance
Food safety standards
Staff delegation
Service quality enhancement
Pre-shift inspections
Team supervision
Staff scheduling
Point of sale operations
Order accuracy
Health inspections
Crisis management
Health code standards
Floor operations
Certification
Food Safety Management certified
Refrences
Business
- Angela Geer, Back of House Manager, (801)792-3278
- Annette Fernandez, Front of House Manager, (801)809-3584
Personal
- Arlette Sullivan (801)512-7763
- Cari Rodgers (801)450-4728
Education and Training
Skyline High School, diploma
SLCC, some college
Timeline
F.O.H Manager
Canyon Cullinary
03.2026 - CurrentRead More
Front of House Manager
Rich's Bagels
05.2015 - CurrentRead More
Cafe Supervisor
Starley Commons
01.2013 - 01.2014Read More
Manager
Sunset Coffee
01.2008 - 01.2013Read More
Store Manager
Beans And Brews
01.2002 - 01.2008Read More
Skyline High School
High School Diploma
Read More