Overview
Work History
Education
Proficiency
Volunteer Experience
Extracurricular Activities
Languages
Timeline
Generic

Elizabeth Hurtado

Overview

12
12
years of professional experience

Work History

Member Service Specialist II

One Medical
08.2022 - Current
  • Provide support as requested by the Office Manager, or in office providers with ad hoc tasks; travel to multiple offices in a Market to provide in office support
  • Participate in the Quality and Value team, which involves reviewing patient charts and conducting outreach as needed for various initiatives
  • Processing prior authorizations for procedures, consultations, and medications
  • Handling insurance follow ups and denials
  • Ensures a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling
  • Demonstrate a strong understanding of billing and insurance processes while monitoring and addressing patient feedback
  • Contribute to team development through team rounds, attending, and facilitating team huddles, participating in team problem solving, presenting, public speaking
  • Ability to work rapidly and accurately with phone, personnel, and client interruptions
  • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations
  • Master the use of various tech tools including but not limited to Slack, G-suite, Zoom, Electronic Medical Record System, 1Life, EPIC
  • Consults with team concerning scheduling needs: to assist in elimination/correction of problem areas, and/or improvement of services
  • Ability to multitask, organize and prioritize and work independently with minimal supervision
  • Adhering and using budget for ordering new materials for office and staff
  • Doing daily inventory counts/ordering to ensure providers and laboratory is equipped with necessary medical supplies.

Administrative Coordinator

BEHAVIOR TREATMENT AND ANALYSIS
03.2022 - 08.2022
  • Answer employee calls and emails regarding staffing/scheduling functions
  • Scheduling therapists and client appointments for six counties (Solano, Marin, Napa, Contra Costa, Santa Clara, Alameda)
  • Contacts, confirms, and updates therapist's availability schedules
  • Ability to work rapidly and accurately with phone, personnel and client interruptions
  • Creates tentative schedules for all new hires and programs trainings with clinical team
  • Edits schedule for therapists calling in sick, ensuring clients and clinical team are notified in timely manner
  • Schedules all new referrals to an appropriate therapist based upon location of the patient, service area and availability
  • Takes ownership of front desk operations, greeting, answering phone, sorting mail, etc
  • Consults with Operations Manager and supervisors concerning scheduling needs: to assist in elimination/correction of problem areas, and/or improvement of services
  • Knowledge of intake department, scheduling initial interview, conducting intake interviews for new referrals
  • Creates monthly reports of client cancellations
  • Consistently updating all spreadsheets to reflect most recent changes with clients, clinical team, and authorized hours for service
  • Ability to multitask, organize and prioritize and work independently with minimal supervision.

Corporate Office Customer Service Representative

ROSS STORES INC.
08.2017 - 03.2022
  • Respond to customer inquiries phone, social media, letters, BBB complaints, and e-mails
  • Utilize strong phone etiquette when speaking with customers while demonstrating ability to listen and sympathize
  • Conflict management responding in a professional and pragmatic manner to customer issues
  • Process all resulting paperwork and detailed note taking of cases from customer inquiries, including financial issues, customer complaints, and ethics complaints
  • Interacts and schedules meetings with District Managers, Stores and other Corporate Departments
  • Ability to work well in a high stress, fast paced environment while following proper procedure without diminishing productivity
  • Ability to work cooperatively within a team environment as well as independently.

Cashier/Receptionist

MELODY TOYOTA
10.2016 - 08.2017
  • Coordinate appointments and proactively make outbound phone calls to follow up with clients
  • Update CSI (Customer service index) reports daily, store numbers, and next appointments
  • Audit timesheets and compliance forms for all team members before payroll deadline
  • Coordinate group meetings and discussions
  • Balance cash drawer, checks, and due bills
  • Answer, redirect, and leave messages for team members
  • Fax, email, photocopy, and scan documents to other departments
  • Process warranty forms (started in 2017).

Barista

ROUGE et BLANC
03.2016 - 10.2016
  • Consistently provided professional, friendly and engaging service
  • Ability to work without supervision as no manager was on site
  • Skillfully promoted and upsold priority items
  • Addressed customer complaints with staff and provided immediate resolutions
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Received frequent customer compliments for going above and beyond normal duties.

Secretary

THE OFFICES OF MICHAEL B. ALLEN
11.2013 - 03.2014
  • Maintain, organizing and coordinating meetings on calendars
  • Manage incoming telephone calls and redirected to appropriate peers
  • Appropriately tagged legal documents such as Subpoenas, proof of service and insurance letters
  • Checking, receiving and distributing documents and correspondence
  • Organized office to ensure maximum efficiency and cleanliness.

Server

RED LOBSTER
06.2011 - 11.2013
  • Help customers navigate extensive menu options and provide insight to weekly and popular items
  • Consistently outperforming other servers in sales and service
  • Provide outstanding service to meet customers expectations and beyond
  • Clean sections according to guidelines and help other staff members with their duties
  • Ability to up sell and cross sell items to generate larger ticket orders.

Education

Bachelor of Arts in Psychology (B.A) -

California State University of East Bay
Hayward
05.2022

Masters in Public Health (MPH) Concentration in Health Services and Policy -

University of Southern California- Keck School of Medicine
Los Angeles

Proficiency

Bilingual (Spanish), MS Office, Adobe Creative Suite, Windows/Mac OS, MJ Freeway, Microsoft Suite, Google Suite, ADP, Client Line, CSR Dashboard, Solutran, Electronic Journal, Valuelink, Central Reach,1Life, EPIC, WPM/63

Volunteer Experience

  • The Salvation Army, Assisted in the preparation of 600+ food boxes for underserved community families throughout the year, February 2021, Present, Concord, CA
  • Monument Crisis Center, Assisted in distribution of care packages for underserved individuals and families, filled out intake forms for new members, collaboratively worked with peers to create new events for members, December 2020, Present, Concord, CA

Extracurricular Activities

Gun Violence Prevention Coalition; Fund Development Committee, Securing necessary resources and support to implement effective initiatives and strategies to reduce gun violence. Through identification of potential funding, we will develop proposals and manage the coalitions budget, March 2023, Present, Concord, CA

Languages

Spanish
Full Professional

Timeline

Member Service Specialist II

One Medical
08.2022 - Current

Administrative Coordinator

BEHAVIOR TREATMENT AND ANALYSIS
03.2022 - 08.2022

Corporate Office Customer Service Representative

ROSS STORES INC.
08.2017 - 03.2022

Cashier/Receptionist

MELODY TOYOTA
10.2016 - 08.2017

Barista

ROUGE et BLANC
03.2016 - 10.2016

Secretary

THE OFFICES OF MICHAEL B. ALLEN
11.2013 - 03.2014

Server

RED LOBSTER
06.2011 - 11.2013

Bachelor of Arts in Psychology (B.A) -

California State University of East Bay

Masters in Public Health (MPH) Concentration in Health Services and Policy -

University of Southern California- Keck School of Medicine

Similar Profiles

CREATE PROFILE
Elizabeth Hurtado