Elizabeth Jach
GREEN BAY
Summary
Experienced restaurant manager with over 10 years in customer service and team leadership seeking to transition into a Monday-Friday professional role that offers long-term growth, organization, and work-life balance. Skilled in communication, multitasking, problem-solving, scheduling, attendance, and operations management.
Overview
12
12
years of professional experience
Work History
FOH Manager
Plank Road Plate + Pour
De Pere, WI
08.2020 - Current
- Oversaw daily restaurant operations to ensure exceptional guest experiences and efficient service flow
- Maintain organization in the POS
- Manage, train, and coach staff, fostering a positive and productive team environment
- Handled scheduling, labor costs, and staffing levels to meet business demands while controlling expenses
- Monitor inventory levels, place orders, and reduce waste through effective cost-control practices
- Ensure compliance with health, safety, and sanitation standards
- Maintain a keen attention to detail in food presentation and plating to uphold brand and quality standards
- Proactively identify and address cleaning and organizational needs to maintain a consistently tidy, guest-ready environment
- Resolve guest concerns promptly and professionally to maintain high customer satisfaction
- Analyze sales reports and performance metrics to drive profitability and identify areas for improvement
- Collaborate with leadership to implement promotions, menu updates, and operational improvements
- Maintain strong communication between front-of-house and back-of-house teams
- Assist with hiring, onboarding, and performance evaluations
- Balance cash drawers and make cash deposits
Bartender
Margaritas
Ashwaubenon, WI
11.2015 - 08.2020
- Maintained perfect attendance
- Made drinks for the restaurant at a high volume but also helped customers at the bar
- Followed cleaning expectations and opening/closing duties to a high standard
- Had excellent menu knowledge
- Used a Point of Sale to input orders and managed cash handling, ensuring an accurate accounting.
Team Leader
Kawasaki
Lincoln, NE
09.2014 - 07.2015
- Worked primarily on the mule line but worked on the jet-ski line and four wheeler line as needed.
- There was a factory wide stretch every morning. We wore Safety glasses, Safety Gloves, and ear plugs.
- Answered lights on the line to fix any problem that an assembler didn't have time to fix. (ex: changing a defective part, drilling out broken screws, removing parts that didn't fit the level of quality and replacing them, and fixing damaged decals)
- Maintained a perfect attendance and excellent quality control which allowed me to get the promotion to team leader from the temp agency Advanced Services.
- Ultimately had to leave because i was moving back to Wisconsin but really enjoyed the work
Factory Production Worker
Advanced Services Inc
Lincoln, NE
07.2014 - 09.2014
- The first company i was placed through the temp agency was Pratt and it was a box company. I fed boxes through a glue machine that also strapped them in bundles and i stacked the bundles on pallets. This position was only a few weeks long
- The second company was Gueist as a powder coater in a paint department and my job responsibility's were plugging and tapping holes, hanging parts in a sequence, removing and inspecting the parts when finished, cleaning the equipment when finished. The department was about 100 degrees because of the burn area, the paint oven area and welding area. I didn't mind the high temperatures.
Education
High School Diploma -
East High School
Green Bay, WISkills
- Scheduling staff
- Marketing support
- Guest relations
- Point of sale systems
- Conflict resolution
- Training and mentoring
Timeline
FOH Manager
Plank Road Plate + Pour
08.2020 - Current
Bartender
Margaritas
11.2015 - 08.2020
Team Leader
Kawasaki
09.2014 - 07.2015
Factory Production Worker
Advanced Services Inc
07.2014 - 09.2014
High School Diploma -
East High School