Elizabeth Guzman
Cookeville,TN
Summary
Talented manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently—a diligent trainer and mentor with exceptional management abilities and a results-driven approach—customer engagement negotiation employee training.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Laborer
Coastline Construction
09.2022 - 02.2023
- Collaborated with team members to complete efficient work while maintaining the highest level of safety and adhering to schedules.
- Organized materials, tools, and equipment to ensure that team members had what they needed.
- Interpreted job site supervisor’s orders and technical documentation to complete accurate work.
- Moved material to and from storage and production areas by loading, unloading, and moving it.
Server
Bjs Brewery
03.2022 - 09.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
Shift Manager
Popeyes
08.2020 - 02.2022
- Used my problem-solving skills to analyze and resolve issues that have an impact on business operations and goal attainment.
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
- Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals.
- Inventoried materials on a weekly basis to identify and resolve discrepancies, keeping meticulous and up-to-date records.
- Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.
Education
No Degree - Veterinary Science
Penn Foster College
Scottsdale, AZ08-2027
Skills
- Program coordination
- Interdisciplinary teamwork
- Patient relationship management
- Organization
- Handling phone calls from Guests, and Guest concerns with patience and understanding
- Team building
- Project organization
- Problem resolution
- Supervision
- Communications
- Guest service
Certification
- Licensed Medical Administrative Assistant - Completed on July 5, 2025
Timeline
Laborer
Coastline Construction
09.2022 - 02.2023
Server
Bjs Brewery
03.2022 - 09.2022
Shift Manager
Popeyes
08.2020 - 02.2022
No Degree - Veterinary Science
Penn Foster College