Elizabeth Jernigan
Pensacola,FL
Summary
Skilled Poker Dealer with comprehensive background in casino industry. Demonstrated experience in dealing a variety of poker games, managing large sums of money and maintaining game pace. Strong customer service skills coupled with keen observation abilities for detecting any irregularities during gameplay. Effectively contributed to smooth running of gaming operations and created engaging environment for players.
Adaptable professional in the gaming and entertainment sector, known for high productivity and efficiency in task completion. Specialize in game management, customer interaction, and cash handling, ensuring smooth operational flow. Excel in communication, problem-solving, and adaptability, skills that contribute significantly to creating positive guest experiences and maintaining a professional gaming environment.
Skilled in managing table games and ensuring fair play, with background as a gambling dealer. Possess strong customer service skills, adept at creating enjoyable gaming experience while maintaining game integrity and speed. Known for ability to handle high-pressure situations calmly and making accurate payouts. Contributed to positive gaming environment and consistently received commendations for professionalism and reliability.
Overview
6
6
years of professional experience
Work History
Poker Dealer
Pensacola Dog Track and Poker Room
Pensacola, FL
06.2019 - Current
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Ensured that all necessary supplies were available throughout shift.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Balanced table bank at beginning and end of shift.
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Responded quickly to any disputes between players or staff members.
- Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
- Issued complimentary services when appropriate, such as drinks or meals.
- Resolved customer issues in a professional manner.
Daycare Teacher
Treehouse Learning Center Inc
Pensacola, FL
08.2018 - 05.2019
- Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
- Adapted teaching methods based on individual student needs.
- Ensured safety of all children by monitoring playground equipment use.
- Maintained supplies inventory for the classroom including art materials and books.
- Taught children foundational skills in colors, shapes and letters.
- Introduced learning activities and imaginative play to teach children to explore.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Engaged with children on individual basis to build positive, trusting relationships.
Education
High School Diploma -
Escambia High School
Pensacola, FL05-2019
Skills
- Reading player behavior
- High concentration levels
- Positive customer experience
- Manual dexterity and accuracy
- Patience and persistence
- Personable and friendly communications
- Observations and evaluations
- Cash handling experience
- Reliability and punctuality
Timeline
Poker Dealer
Pensacola Dog Track and Poker Room
06.2019 - Current
Daycare Teacher
Treehouse Learning Center Inc
08.2018 - 05.2019
High School Diploma -
Escambia High School