Elizabeth Jesch
Plainfield,IN
Summary
Accomplished Senior Brand Protection Specialist with extensive experience at Masco Support Services, known for enhancing brand integrity and elevating customer satisfaction. Demonstrates expertise in market research and effective presentation skills, leading to marked improvements in compliance and client support across various divisions. A strategic thinker in project management and staff development, consistently driving market competitiveness and operational excellence.
Overview
12
12
years of professional experience
Work History
Senior Brand Protection Specialist
Masco Support Services
12.2021 - Current
- Coordinated monitoring efforts across multiple Masco divisions to verify compliance in online seller listings.
- Updated account managers about listing violations on a weekly basis.
- Executed monthly audits of violations to support market adherence.
- Ensured compliance with business unit policies across all sites through regular audits.
- Monitored and flagged unauthorized seller listings for removal.
Customer Solutions Specialist
Masco Support Services
Plainfield, IN
08.2020 - 12.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed training materials for new employees related to customer service best practices.
- Maintained accurate records of all customer interactions in the company's database system.
- Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
- Continuously enhanced product knowledge to deliver superior service.
- Attended regular meetings with other Customer Solutions Specialists to discuss strategies for enhancing the overall customer experience.
District Representative
Masco Support Services
Plainfield, IN
03.2015 - 08.2020
- Supported operations across 106 Lowe's and Home Depot stores in Indiana and Ohio.
- Elevated product appeal via strategic display installations and regular maintenance.
- Educated personnel on merchandise specifics, boosting their expertise.
- Executed surveys on products and competitors to ensure business units stayed competitive.
- Replenished and arranged items to maintain appearance.
- Listened to customer needs to identify and recommend best products and services.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
Project Coordinator
WATERMARK RESEARCH PARTNERS INC
02.2013 - 03.2015
- Oversaw 16 drug and device studies, ensuring FDA compliance crucial for approval.
- Selected and engaged physicians for participation in upcoming clinical studies.
- Developed and monitored schedules to ensure project objectives were met.
- Arranged and facilitated face-to-face and teleconference meetings.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
Education
Bachelor of Science - Marketing
Ball State University
Muncie, IN12.2008
Skills
- Market Research
- Effective Presentation Skills
- Staff Development
- Client Support
- Excel Data Analysis
- Project Management
- Training Facilitation
Accomplishments
- Achieved record compliance across multiple business units after taking over brand protection reporting.
- Worked with marketing department at MASCO to gain product and competitor knowledge
- Participated in employee forum at MASCO to present field perspectives to senior management
- Expanded workload at Watermark to include project management within 6 months of being hired in with company
Timeline
Senior Brand Protection Specialist
Masco Support Services
12.2021 - Current
Customer Solutions Specialist
Masco Support Services
08.2020 - 12.2021
District Representative
Masco Support Services
03.2015 - 08.2020
Project Coordinator
WATERMARK RESEARCH PARTNERS INC
02.2013 - 03.2015
Bachelor of Science - Marketing
Ball State University
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