Elizabeth Johnson
Boston,MA
Summary
A Responsible and Genuine professional with several years of experience facilitating a Medical Office and Busy Seasonal Restaurant. Compassionate Professional providing equal opportunity and care to all patients and employees. Devoted to providing every patient and customer with a positive and comforting experience using strong interpersonal communication. Recognized by patients and peers for delivering high-quality healthcare and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Skipper Chowder House
South Yarmouth, MA
04.2023 - 10.2024
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Waitress
The Skipper Chowder House
South Yarmouth, MA
04.2013 - 10.2024
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
Certified Medical Assistant
Cape Cod Dermatology, LLC
West Yarmouth, MA
11.2021 - 09.2024
- Assisted physicians with patient exams, including preparing exam rooms, rooming patients, obtaining patient intake, assisting with procedures such as dermatological surgeries, and biopsies.
- Performed administrative duties, such as scheduling appointments and surgeries, answering patient phone calls, delivering biopsy results, and filing prior authorizations.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and documenting.
- Collected urine samples from patients for pregnancy tests when necessary.
Education
Bachelor of Science - Health Science Studies
Quinnipiac University
Hamden, CT05-2021
Skills
- Compassionate Patient Care
- Procedure Assistance
- Efficient Data Input
- HIPAA Compliance
- Staff Management
- Effective time management and organization
- Service Excellence
Certification
- Certified Clinical Medical Assistant by the National Healthcare Association as of July 2023.
- Recognized by the American College of Surgeons Committee on Trauma for completion of the Bleeding Control Course in 2018
Accomplishments
- Dean's List Fall 2020
Timeline
Restaurant Manager
The Skipper Chowder House
04.2023 - 10.2024
Certified Medical Assistant
Cape Cod Dermatology, LLC
11.2021 - 09.2024
Waitress
The Skipper Chowder House
04.2013 - 10.2024
Bachelor of Science - Health Science Studies
Quinnipiac University