Elizabeth Johnson
Tacoma,WA
Summary
Dedicated customer service professional with strong communication and problem-solving skills. Proven track record in managing appointment scheduling and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Appointment Service Clerk
Epic Government
Fife, WA
01.2025 - 03.2026
- Facilitated effective communication during calls to achieve immediate resolution for customer inquiries.
- Managed appointment scheduling processes, adapting to changes and ensuring seamless coordination among stakeholders.
- Delivered MHS Genesis secure messaging services to ensure effective communication.
- Collaborated with diverse departments and organizational leadership teams to enhance operational efficiency.
Customer Service Representative
GC Services Call Center
Copperas Cove, TX
11.2021 - 03.2022
- Cultivated comprehensive knowledge of products, services, and policies to enhance customer support.
- Documented customer interactions and transactions with precision to improve overall service standards.
- Facilitated cross-departmental collaboration to address customer issues and escalated complex problems as needed.
- Responded to customer needs and inquiries as the main contact point through phone channels.
Team Service Member
Chick-fil-a
Harker Heights, TX
06.2020 - 10.2020
- Assisted in balancing cash registers at shift end. Addressed customer complaints effectively. Processed orders and upsold items using tablet and drive-thru system.
- Managed headset communication, ensured accurate payment acceptance, and promoted awareness of current advertisements and promotions.
- Assisted in managing inventory by providing information on stocked supplies. Processed refunds and credits for customer transactions. Maintained effective communication with customers to address inquiries.
Customer Service Representative
Blackboard Inc.
Killeen, TX
06.2019 - 03.2020
- Represented Cengage by resolving customer complaints and delivering technical assistance.
- Processed payments and documented customer interactions. Assisted with inbound and outbound calls while updating account information.
- Performed data entry responsibilities to support operational efficiency while delivering exceptional customer service.
Sales Associate
Prosperous Marketing
Harker Heights, TX
04.2017 - 08.2018
- Engaged in discussions with sales department to enhance awareness of new products and services.
- Assisted in resolving recurring issues and collaborated with team members to review upcoming sales opportunities and new leads. Updated customer data to maintain accurate records.
Education
Electronic Health Records Specialist - Health Information Management
MedCerts
01-2025
Medical Billing & Coding - Health Information Management
Ultimate Medical Academy
Clearwater, FL01-2022
Skills
- Database entry
- Schedule and calendar management
- File and database management
- Telephone etiquette
- Customer service
- Problem-solving skills
Timeline
Patient Appointment Service Clerk
Epic Government
01.2025 - 03.2026
Customer Service Representative
GC Services Call Center
11.2021 - 03.2022
Team Service Member
Chick-fil-a
06.2020 - 10.2020
Customer Service Representative
Blackboard Inc.
06.2019 - 03.2020
Sales Associate
Prosperous Marketing
04.2017 - 08.2018
Electronic Health Records Specialist - Health Information Management
MedCerts
Medical Billing & Coding - Health Information Management
Ultimate Medical Academy