Elizabeth Jones
Montevallo,AL
Summary
Elizabeth Jones is a communicative individual who is committed to going above and beyond to provide unforgettable guest experience, is highly effective at quickly picking up new skills and dealing calmly with a wide range of requests, and is a team player who is friendly, punctual, and enthusiastic.
Overview
6
6
years of professional experience
Work History
Receptionist/ Co Management With Insurance
Vision America
Homewood, AL
03.2023 - 10.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Server
Waffle House
Pelham, AL
04.2022 - 03.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
CNA Student
Rehab Select at Shelby Ridge
Alabaster, AL
12.2021 - 02.2022
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming and eating.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Answered call lights promptly to assess needs of patients.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Demonstrated knowledge of infection control policies while performing all duties.
- Observed changes in condition or behavior of patients and reported to nursing staff.
- Helped maintain a safe environment by checking equipment regularly for any malfunctions.
- Monitored food intake of assigned patients during meal times and recorded it on appropriate forms.
- Provided emotional support to patient and family members.
- Performed basic clerical tasks such as answering phones and filing documents.
- Assisted with admission process by obtaining information from new patients or their families.
Receptionist
Ymca of chilton county
Clanton, AL
03.2018 - 03.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
Education
CNA - Nursing
Nursing Assistant Academy
Alabaster, AL01-2022
Diploma
Chilton County High School
Clanton, AL04-2021
Skills
- Bookkeeping
- Travel Coordination
- Scheduling
- Office Management
- File Management
- Project Coordination
- Data Entry
- Mail distribution
- Multi-Line Telephone Systems
- Documentation And Reporting
- Office Administration
- Organization skills
- Spreadsheet tracking
- Information Protection
- Security understanding
- Meticulous and organized
Timeline
Receptionist/ Co Management With Insurance
Vision America
03.2023 - 10.2023
Server
Waffle House
04.2022 - 03.2023
CNA Student
Rehab Select at Shelby Ridge
12.2021 - 02.2022
Receptionist
Ymca of chilton county
03.2018 - 03.2021
CNA - Nursing
Nursing Assistant Academy
Diploma
Chilton County High School