Chelsea Line
Middletown,OH
Summary
Accomplished Receptionist and STNA with a proven track record at Quality Life Services, adept in HIPAA compliance and exceptional customer relations. Expertly managed office tasks and patient care, enhancing operational efficiency and client satisfaction. Demonstrates superior organization and time management skills, ensuring meticulous attention to detail and confidentiality in all tasks.
Overview
7
7
years of professional experience
Work History
Receptionist/Insurance
Quality Life Services
Fairfield Ohio
11.2015 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
STNA
Quaker Heights Community Nursing Home
Waynesville Ohio
12.2014 - 10.2015
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
STNA
Garden Manor Nursing Facility
Middletown, OH
05.2010 - 12.2014
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Education
High School Diploma -
Monroe High School
Monroe, OH05.2008
Skills
- HIPAA Compliance
- End of life care
- Dressing assistance
- Bathing Assistance
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Data inputting
- Office Administration
- File Management
- Schedule Management
- Mail handling
- Typing Speed
- Bookkeeping
- Information Protection
Timeline
Receptionist/Insurance
Quality Life Services
11.2015 - 11.2016
STNA
Quaker Heights Community Nursing Home
12.2014 - 10.2015
STNA
Garden Manor Nursing Facility
05.2010 - 12.2014
High School Diploma -
Monroe High School