Nancy Melissa Saenz
14 San Francisco Ave,New Mexico
Summary
Hardworking and reliable, with a strong ability in the dental field. Dedicated insurance verifier with expertise in appointment scheduling and patient communication. Strong attention to detail and problem-solving skills ensure effective claims resolution and patient education. Highly organized, proactive, and punctual, with a team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Insurance Verifier/Receptionist
Comfortable Dentistry 4u
Rio Rancho, New Mexico
04.2021 - Current
- Verified patient insurance eligibility and benefits for dental procedures.
- Communicated with patients regarding coverage details and financial responsibilities.
- Resolved discrepancies in claims by coordinating with insurance providers.
- Educated patients about their insurance options and dental treatment plans.
- Submitted prior authorization requests to insurance companies when necessary.
- Managed front desk operations and welcomed visitors with professionalism.
- Coordinated appointment scheduling and maintained calendar for office personnel.
- Handled incoming calls, directed inquiries, and provided information to clients.
- Developed strong relationships with clients through friendly and efficient service.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Community Relations Coordinator
Familia Dental
Los Lunas, New Mexico
05.2019 - 11.2019
- Developed community outreach programs to promote dental health awareness.
- Managed social media content to enhance community engagement initiatives.
- Collaborated with local organizations to create partnerships for dental resources.
- Resolved customer complaints or answered customers' questions.
- Organized events to engage local families and strengthen community ties.
- Assisted with budgeting efforts related to upcoming projects or campaigns.
- Developed and maintained relationships with local businesses, government officials, media outlets, and other key stakeholders.
Dental Assistant
Familia Dental
Los Lunas, New Mexico
08.2016 - 11.2019
- Assisted dentists during procedures with tools and patient management.
- Prepared examination rooms and sterilized instruments for daily operations.
- Educated patients on oral hygiene practices and post-treatment care.
- Took dental radiographs and ensured safety protocols were followed.
- Provided chairside support, anticipating dentist needs during treatments.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Documented patient records with procedures performed and added notes taken to charts.
- Checked with participants throughout procedures to help alleviate anxiety.
Education
Certificate - Dental Assistant
Pima Medical Institute
Albuquerque, NM08-2016
High School Diploma -
Valencia High School
Los Lunas, NM05-2014
Skills
- Appointment scheduling
- Payment processing
- Event organization
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Insurance verification
- Software navigation
- Confidentiality
- HIPAA compliance
- Coordination and scheduling
- Deductible & co-pay calculation
- Patient communication
- Event coordination
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Insurance Verifier/Receptionist
Comfortable Dentistry 4u
04.2021 - Current
Community Relations Coordinator
Familia Dental
05.2019 - 11.2019
Dental Assistant
Familia Dental
08.2016 - 11.2019
Certificate - Dental Assistant
Pima Medical Institute
High School Diploma -
Valencia High School