Elizabeth Jordan
East Falmouth,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Assistant Bank Manager
TD Bank
Falmouth, MA
06.2022 - 08.2026
- Enhanced branch performance by implementing process improvements to streamline workflows.
- Ensured compliance with regulatory requirements through meticulous documentation review.
- Assisted in training staff on banking policies and customer service best practices.
- Supported daily operations by managing customer transactions and inquiries efficiently.
- Monitored staff performance, providing coaching to improve overall service quality.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
Customer Service Representative
TD Bank
Falmouth, MA
10.2013 - 06.2022
- Provided exceptional service through active listening and problem-solving techniques.
- Assisted customers with account inquiries, resolving issues efficiently and effectively.
- Educated clients on banking products and services to enhance customer experience.
- Streamlined processes for handling customer feedback, improving service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Head Teller
Fleet/Cape Cod Bank & Trust/Banknorth
Falmouth, MA
04.1993 - 10.2013
- Managed cash flow, including balancing registers and resolving discrepancies promptly.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Trained and mentored staff on customer service excellence and transaction accuracy.
- Supervised daily banking operations, ensuring compliance with policies and regulatory standards.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
Education
High School Diploma -
Falmouth High School
Falmouth, MASkills
- Operational efficiency
- Branch administration
- Audit preparation
- Teller auditing
- Banking operations
- Continuous improvement
- Customer service
- Multitasking
- Reliability
- Adaptability and flexibility
Timeline
Assistant Bank Manager
TD Bank
06.2022 - 08.2026
Customer Service Representative
TD Bank
10.2013 - 06.2022
Head Teller
Fleet/Cape Cod Bank & Trust/Banknorth
04.1993 - 10.2013
High School Diploma -
Falmouth High School