Elizabeth Joven

• Directed daily front-of-house and kitchen operations to maintain consistent guest service and food quality.
• Supervised scheduling, staffing, and labor coverage to support efficient restaurant performance.
• Enforced food safety, sanitation, and compliance standards across all service and production areas.
• Trained and coached team members on service standards, POS procedures, and menu knowledge.
• Resolved guest concerns promptly, protecting customer satisfaction and repeat business.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Developed marketing plans for special occasions, events, and local store promotions to boost brand.
• Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.

REFERENCES:

Mr. BILL RODGERS

Director, Max's Group Inc.

1303 9077971

email: wer@maxsgroupinc.com

Ms. LANA MARCAIDA

Regional Business Head for Max's North America

1206 8186571

email: lpm@maxsgroupinc.com