Elizabeth Joyce
Boston,MA
Summary
Dedicated mental health counselor specializing in trauma-informed care and crisis intervention for at-risk populations. Strong ability to build connections with patients and provide effective therapeutic support that drives mental health recovery. Key achievements include formulating thorough treatment plans that promote ongoing progress toward wellness targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Mental Health Counselor
Newton Wellsley Hospital
Newton, MA
09.2025 - Current
- Lead counselor providing a positive approach to problem-solving and open communication for mental health counselors by attending regular meetings with the nurse director and department leadership.
- Conducts interviews for counselor candidates, collaborating with the nurse educator for onboarding processes.
- Serves as the primary preceptor for new counselors.
- Educates staff to provide strength-based, trauma-informed care to patients by demonstrating de-escalation techniques, the use of the least restrictive measures in managing patients' behavioral safety, crisis intervention training, and promoting problem-solving strategies.
MENTAL HEALTH COUNSELOR
Newton-Wellesley Hospital
Newton, MA
01.2020 - 09.2025
- Direct patient care in which promoted safety of patients
- Provided strength based, trauma informed care to patients by demonstrating de-escalation techniques, the use of least restrictive measures in managing patients' behaviors safety, crisis intervention training, promoting problem solving strategies
- Facilitate groups of mental health wellness and substance abuse patients
- Assisted patient's understanding self-managing their activities of daily living
- Participated in discussion of patients contributing to understanding/outcomes
SENIOR MENTAL HEALTH COUNSELOR
Bournewood Hospital
01.2018 - 01.2020
- Provides a positive approach in problem solving and promotes open communication for MHC's
- Works closely with training staff to provide strength based, trauma informed care to patients by demonstrating de-escalation techniques, the use of least restrictive measures in managing patients' behaviors safety, crisis intervention training, promoting problem solving strategies
- Consulted as key contributor to interdisciplinary team with focus on the intrapersonal, interpersonal and relational function of individuals, groups and families by attending treatment team meetings and closely works with staff to enhance patient outcomes and provide supportive care
- Performs all functions of MHC for individual patient care responsibilities as assigned by RN
- Leads daily community meetings with patient discussing their goals and addressing community issues and facilities mental wellness groups
MENTAL HEALTH COUNSELOR
Bournewood Hospital
11.2012 - 12.2018
- Direct patient care in which promoted safety of patients
- Provided strength based, trauma informed care to patients by demonstrating de-escalation techniques, the use of least restrictive measures in managing patients' behaviors safety, crisis intervention training, promoting problem solving strategies
- Facilitate groups of mental health wellness and substance abuse patients
- Assisted patient's understanding self-managing their activities of daily living
- Participated in discussion of patients contributing to understanding/interventions for effective outcomes
- Responded to emergency's all units of the hospital
UNIT SECRETARY
Bournewood Hospital
Brookline, MA
10.2011 - 11.2012
- Organized the flow of information, records, and reports consistent with hospital policy
- Distributed written correspondence, lab tests, patient diet information, etc., to appropriate departments
- Interacted with patients and communicated clear directives in emergency situations
- Facilitated the Multidisciplinary Treatment Teams session by providing treatment plan forms
- Initiated, assembled, and maintained patient records and facilitated medical records for insurance review
- Prepared patient record for transfer and prepared discharged patient charts
- Safeguarded and protected patient confidentiality of Medical Record
SWITCHBOARD OPERATOR
Bournewood Hospital
Brookline, MA
05.2009 - 10.2011
- Operated the hospitals switchboard and paging system
- Cross Trained in certain areas of hospital intake
- Distributed face sheets and insurance benefits sheets to proper disciplines
- Maintained the safe log, vehicle logs and hospital key logs
- Maintained visitor log and greeted visitors in professional manner
- Answered emergency phone and communicated with emergency hospital staff, and town police and fire department
Education
Bachelor of Arts - Psychology
Cambridge College
Cambridge, MA08-2025
General Studies -
Fontbonne Academy
Milton, MASkills
- Crisis intervention and de-escalation skills
- Trauma-informed care
- Patient assessment
- Team collaboration
- Active listening
- Communication skills
- Conflict resolution
- Group facilitation
- Psychiatric assessment
- Dual diagnosis expertise
- Mental health evaluations
- Intake screening
- Adept at conflict resolution
- Verbal and non-verbal observations, assessment, and communication skills
- Skilled in intake interviewing
- Confidential records
- Patient evaluation
- Patient advocacy
Certification
• CPR/First Aid, 07/2025 - 07/2026
• AVADE: Workplace Violence Prevention, 07/2025 - 07/2026
• AVADE: Workplace Violence Prevention, 07/2025 - 07/2026
Groups
- Peer Support Specialist, Newton-Wellesley Hospital, 04/2022, present
- Trauma Informed Care Committee, member, 02/2022, present
- Debriefing Committee, member, 12/2021, present
Accomplishments
CAREfirst-standards of excellence- award, Newton Wellesley Hospital, January 2025
Timeline
Senior Mental Health Counselor
Newton Wellsley Hospital
09.2025 - Current
MENTAL HEALTH COUNSELOR
Newton-Wellesley Hospital
01.2020 - 09.2025
SENIOR MENTAL HEALTH COUNSELOR
Bournewood Hospital
01.2018 - 01.2020
MENTAL HEALTH COUNSELOR
Bournewood Hospital
11.2012 - 12.2018
UNIT SECRETARY
Bournewood Hospital
10.2011 - 11.2012
SWITCHBOARD OPERATOR
Bournewood Hospital
05.2009 - 10.2011
Bachelor of Arts - Psychology
Cambridge College
General Studies -
Fontbonne Academy