Elizabeth Juarez
Danville,IA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
FM Bank & Trust
09.2017 - Current
- Open new accounts
- Answer constant flow of customer calls and emails with minimal wait times.
- Recommend products to customers, thoroughly explaining details.
Manager
Bath And Body Works
01.2017 - 09.2017
- Handled customer issues within a timely manner
- Motivated staff to achieve sales goals
- Trained new associates
Manager
Justice Clothing Store
09.2015 - 02.2017
- Completed all point of sale opening and closing procedures
- Resolved customer complaints in accordance with company policies
- Drove sales through customer service
Senior Team Leader
Target
07.2009 - 07.2015
- Motivated staff to achieve performance goals
- Delivered reductions in controllable costs; payroll and expenses
- Handled all customer relations issues in accordance with company policies
Education
Bachelor of Science - Psychology
Western Illinois University
Macomb, IL12.2009
Skills
- Customer Service and Assistance
- Skilled problem solver
- Attention to detail
- Verbal and Written Communication
- Microsoft Office, Word, Excell, Power Point
- Data Entry
Timeline
Customer Service Representative
FM Bank & Trust
09.2017 - Current
Manager
Bath And Body Works
01.2017 - 09.2017
Manager
Justice Clothing Store
09.2015 - 02.2017
Senior Team Leader
Target
07.2009 - 07.2015
Bachelor of Science - Psychology
Western Illinois University