Elizabeth Kahn
Palm Bay,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Care Representative
ACCESS Specialty Animal Hospital
2023.03 - Current
- Proactively identified opportunities for service improvements and communicated them to management for consideration.
- ·Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Trained new team members on company policies, procedures, and best practices for delivering top-notch client care.
- Reduced average call handling time with effective problem-solving strategies.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided information and referrals to community partners and other Veterinary providers.
- Finalized sales, processed payments in excess of $30,000 daily using CareCredit, Cash, And Card
- Triaged each individual patient to ensure timely case management.
Kennel Manager
Very Important Paws
2017.05 - 2023.02
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Communicated stay with pet parents, sharing pictures and relevant information regarding treasured animals.
- Cared for animals for weeks during owner absences.
- Managed scheduling for staff of kennel assistance (15 to 20 employees daily).
- Developed a fast- paced schedule for kennel staff to balance walking, feeding and socializing needs of animals in care.
- Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
- Inspected facilities to determine maintenance needs.
- Assigned feeding and treatment of animals and cleaning and maintenance of animal quarters.
- Training and teaching employees how to work with animals and appropriately handle with care following our guidelines and procedure.
- Maintained safe and secure job site to prevent injuries, accidents and mistakes during shift
- Used correct terms and explained job tasks to workers as part of comprehensive daily. management and process improvement strategies.
- Monitored workers to enforce safety regulations and warned or disciplined violators.
- Worked every fast-paced department of the facility to learn the best training and development for each department to run efficiently daily
Kennel Technician
Big Dog Rescue
2016.10 - 2017.01
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking. Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Cashier
Publix
2015.01 - 2016.10
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes. Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Arts - Criminology
Palm Beach State College
Palm Beach Gardens, FL2027
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL06.2016
Skills
- Critical thinking
- Problem solving
- Policy enforcement and maintaining policy
- Task Coordination and Prioritization
- Personnel training and leadership
- Over saw revenue intake ($3,000 to $15,000)
- Over saw and assisted clients (100-250 individuals daily).
- Fast paced environment.
Certification
- CPR- Human and Animals
Timeline
Client Care Representative
ACCESS Specialty Animal Hospital
2023.03 - Current
Kennel Manager
Very Important Paws
2017.05 - 2023.02
Kennel Technician
Big Dog Rescue
2016.10 - 2017.01
Cashier
Publix
2015.01 - 2016.10
Associate of Arts - Criminology
Palm Beach State College
High School Diploma -
Royal Palm Beach High School
- CPR- Human and Animals
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