Jada Hughes
Las Vegas,NV
Summary
Dynamic Client Care Representative with a proven track record at Bank of America, consistently enhancing customer satisfaction through exceptional service and conflict management. Skilled in data entry and analytical thinking, I effectively resolved client concerns, contributing to the department's top client satisfaction scores quarter after quarter.
Overview
7
7
years of professional experience
Work History
Client Care Representative
Bank of America
Las Vegas, NV
11.2023 - 02.2025
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases
- Recognized as an integral part of achieving the department's highest levels of client satisfaction scores quarter after quarter
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms
Social Media Moderator
Telus International
Las Vegas, NV
08.2022 - 10.2023
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies
- Moderated traumatic, sensitive and potentially offensive content to promote a safe environment for users
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security
Process Assistant
Amazon
Las Vegas
01.2018 - 02.2020
- Identified areas for improvement within existing processes
- Provided technical assistance in the implementation of automation systems
- Utilized problem-solving techniques to troubleshoot process issues
- Facilitated communication between departments regarding process changes
Education
High School Diploma -
Eastside High School
Lancaster, CA05.2017
Skills
- Adaptability
- Time Management Skills
- Conflict Management
- Written Communication
- Conceptual Thinking Skills
- Microsoft Skills
- Customer Service
- Data Entry
- Multitasking Capability
- Analytical Thinking
- Customer Account Management
Languages
English
Timeline
Client Care Representative
Bank of America
11.2023 - 02.2025
Social Media Moderator
Telus International
08.2022 - 10.2023
Process Assistant
Amazon
01.2018 - 02.2020
High School Diploma -
Eastside High School