Elizabeth Kasbeer Front
Summary
Dynamic Client Success Manager with a proven track record at ITsavvy, excelling in relationship development and account management. Enhanced client satisfaction through strategic planning and improved visibility into software consumption. Proficient in Microsoft Office Suite, leveraging problem-solving skills to drive operational efficiency and foster long-term client partnerships.
Overview
13
13
years of professional experience
Work History
Client Success Manager
ITsavvy
Chicago
02.2024 - 03.2025
- Collaborated in strategic planning sessions to align departmental objectives with company-wide goals, focusing on enhancing client success initiatives.
- Oversaw Microsoft and Adobe renewal processes for existing clients, ensuring data accuracy, compliance, and timely documentation.
- Improved internal systems to provide sales representatives with clearer visibility into client software consumption, supporting more informed decision-making and customer engagement.
Solution Portfolio Specialist
ITsavvy
Chicago
02.2022 - 02.2024
- Facilitated smooth client transitions to ITsavvy services, including Microsoft and Adobe software, by providing end-to-end guidance and ensuring a seamless onboarding experience.
- Collaborated with sales representatives to craft tailored Microsoft and Adobe solution proposals and renewals aligned with client requirements.
Client Executive
ITsavvy
Chicago
08.2017 - 02.2022
- Developed customized technology solutions to meet a variety of business needs, enhancing operational efficiency and functionality.
- Launched and executed outbound sales strategies, consistently achieving and surpassing performance targets.
- Tracked industry trends to identify emerging technologies and markets, uncovering new business opportunities.
Account Manager
Empist
Chicago
05.2016 - 08.2017
- Managed and supported IT environments for 30 Managed Service Provider (MSP) accounts, ensuring system stability and optimal performance.
- Proactively recommended improvements to clients' existing technology infrastructure, enhancing efficiency and reducing potential downtime.
- Strengthened client relationships by delivering responsive support and tailored solutions, resulting in increased client satisfaction and long-term account retention.
Inside Sales Representative
Netrix LLC
Bannockburn
08.2014 - 02.2015
- Delivered advisory and sales support to small, mid-sized, and enterprise clients across hardware, software, licensing, services, and security solutions.
- Strategically expanded accounts by building strong client relationships and positioning the company as a single-source provider for all IT needs.
Ecommerce Sales Account Manager
Quest Products, Inc.
Gurnee
08.2012 - 08.2014
- Built and maintained relationships with eCommerce buyers to secure product placements and coordinate promotional events.
- Collaborated with internal teams to develop and execute effective sales strategies.
- Created and managed Excel-based data for online product launches and enhanced visual content using Photoshop.
Education
Bachelor of Arts - Psychology
Indiana University
Bloomington, IN01.2012
Skills
- Relationship development
- Account management
- Proficient in Microsoft Office Suite
- Leadership development
- Client relationship management
- Problem solving
Timeline
Client Success Manager
ITsavvy
02.2024 - 03.2025
Solution Portfolio Specialist
ITsavvy
02.2022 - 02.2024
Client Executive
ITsavvy
08.2017 - 02.2022
Account Manager
Empist
05.2016 - 08.2017
Inside Sales Representative
Netrix LLC
08.2014 - 02.2015
Ecommerce Sales Account Manager
Quest Products, Inc.
08.2012 - 08.2014
Bachelor of Arts - Psychology
Indiana University