Elizabeth Kelly
White House,NV
Summary
Dynamic healthcare professional with extensive expertise in revenue cycle management, dedicated to optimizing financial operations within the healthcare sector. Proven ability to foster team collaboration and adapt to evolving industry challenges, ensuring consistent, results-driven performance. Committed to enhancing operational efficiencies and delivering exceptional service in fast-paced environments. Strategic thinker focused on driving improvements that align with organizational goals and enhance patient care outcomes.
Overview
8
8
years of professional experience
Work History
Hospital Billing Supervisor
Carson Tahoe Health
Carson City, NV
10.2020 - Current
- Post insurance payments, remittances, and adjustments to patient accounts accurately and promptly.
- Analyze remittance advice statements from insurance carriers to identify payment trends, denial patterns, and billing errors. Interpret payment codes, adjustments, and contractual allowances to ensure accurate payment posting.
- Led financial operations team to enhance patient billing processes and streamline workflows.
- Handle escalated patient inquiries and complaints, resolving issues promptly to ensure patient satisfaction. Act as a point of contact for complex or sensitive customer cases.
- Implemented training programs for staff on billing systems and compliance regulations.
- Collaborated with clinical departments to resolve billing discrepancies and improve service delivery.
- Monitored performance metrics to assess team efficiency and drive continuous improvement initiatives.
- Managed a diverse team of billing specialists, fostering professional growth opportunities and encouraging collaboration towards common goals.
- Streamlined denial management workflows, improving turnaround times for appeals submissions.
Marketing & Media Manager
Moreno Legal Nurse Consulting- Marketing & Media Manager
Livermore, CA
06.2019 - Current
- Facilitate in-person training sessions to educate individuals on utilizing various social media platforms effectively; covering topics such as profile setup, content creation (ad its programs), engagement strategies, and analytics interpretation.
- Develop and manage social media platforms to increase brand awareness, engagement, and audience growth. Regularly monitor social media channels, respond to comments and messages, and analyze performance metrics.
- Create engaging and relevant content for marketing materials, including websites, social media platforms, email campaigns, and promotional materials. Ensure consistency in brand messaging and visual identity across all channels.
Project Manager & Pack Intern
Immunize Nevada- Silver Syringe Project Manager & Pack Intern
Reno, NV
08.2018 - 05.2019
- Oversee various event teams, including planners, coordinators, and support staff, to achieve project goals and objectives.
- Manage event registration processes, ticket sales, and attendee communications. Coordinate registration logistics, badge printing, attendee check-in, and on-site support to ensure a smooth and seamless experience for attendees.
- Monitor on-site event operations, including set-up, signage, registration, hospitality, audiovisual support, and troubleshooting. Manage event staff, volunteers, and security personnel to ensure efficient event execution and attendee satisfaction.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT09-2025
Bachelors of Science -
University of Nevada - Reno
Reno, NV05-2019
Skills
- Electronic Health Record Software (EPIC)
- Compliance with Healthcare Regulations (HIPAA, EMTALA, etc)
- Clearinghouse Websites (Waystar, Zelis, etc)
- Project Management & Organization
- Staff Training & Development
- Public Speaking
- Microsoft office
- Leadership development
Timeline
Hospital Billing Supervisor
Carson Tahoe Health
10.2020 - Current
Marketing & Media Manager
Moreno Legal Nurse Consulting- Marketing & Media Manager
06.2019 - Current
Project Manager & Pack Intern
Immunize Nevada- Silver Syringe Project Manager & Pack Intern
08.2018 - 05.2019
MBA - Healthcare Administration
Western Governors University
Bachelors of Science -
University of Nevada - Reno