Elizabeth Kennedy Brownlee

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
• Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Finalized sales and collected necessary deposits
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
• Met with customers to provide information about available products and policies
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

I filled in answering phone and calling about insurance information. I also handled uploading files to the computer.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.